Stuart Mcarthur Email & Phone Number

• Highest grossing reservations agent in Omni Grove Park Inn history, bringing in over $2.6 million in revenue in 2022• Answered 75+ inbound calls a day assisting customers in setting up room reservations and other amenities offered at Grove Park Inn• Build relationships with customers to create experience which fits their needs • Followed Omni and Grove Park Inn policies in booking rooms, spa, and dining• Generated over $9.2 million dollars in revenue• Used and became proficient in ResortSuite and Oracle OPERA reservations systems

• Built relationships with customers, vendors, and visitors utilizing great customer service skills• Sold single game, group, premium, and package tickets for Triumph home games• Helped with game day operations • Assisted in different events throughout the community• Generated revenue through emails, phone calls, face to face meetings, etc.

• Built meaningful relationships with customers, visitors, vendors, and other track constituents while providing exceptional customer service at all times.• Promoted positive work environment and team culture through interactions with team members. • Provided prompt and thorough customer service to over two hundred accounts. • Worked with CRM software (Archtics, Dimension) and financial processes daily. • Supported the events and marketing teams in different events in the community• Generated $43,225 in revenue using all sales methods, including calls, face to face meetings, e-mails,etc.

Miami/Fort Lauderdale Area

• Established relationships by making outbound phone calls and setting face-to-face appointments to current and prospective clients.• Worked with related departments to promote and generate sales on all events while improving the fan experience.• Maintained a high level of customer service• Made 100+ prospective cold calls a day• Generated $24,770 in new revenue

Martinsville, Va

• Processed over $300 in sales over the season while making 30+ cold calls/ day• Managed the 50/50 raffle and made over $500 in sales for the organization

• Organized the set-up of the field and all the equipment needed for the various sports and assisted with the break down of the fields at the end of the night for proper overnight storage• Familiarized the players with the rules of the different sports and resolved conflicts between players or other officials and answered all questions presented by players and officials in accordance with each sports rules and regulations• As head official, assigned all tasks to be performed within the team of officials and collaborated with other officials to ensure the proper assessment of the game

Raleigh-Durham, North Carolina Area

• Utilized Paciolan Ticketing System to record sales, process ticket orders and manage/update customer database • Assisted with phone and walk-up inquiries/sales for the Wolfpack Club donors and general public• Cooperated with the NCAA Bylaws when facilitating the distribution of athletes student-guest tickets for all of the varsity sports

• Informed the guests about the features of the five different courses and explained in detail how the safety equipment works while explaining procedure in the event of an emergency which gave the guests an overview of what to expect while on the courses.• Inspected the courses on a daily basis to ensure the safety for the guests and maintained a clean and safe environment that would present the park in the best way to guests• Coached guests who had trouble with the different obstacles by explaining the best way to complete the obstacles through verbal and visual commands• Coordinated with other team members when having to preform such tasks as rescuing a guest, assisting guests with their completion of the course, and taking proper measures to ensure the safety of all guests and staff in the event of adverse weather

• Processed over $2500 in ticket sales and returns using the Glitnir ticket system; handled cash, credit card transactions, and discounts resulting in gaining experience with this ticketing system and can be transferred to other ticketing systems. • Facilitated the sales of tickets to customers on a nightly basis during baseball homesteads while providing an interactive guest experience through the utilization of suggestive sales techniques and by responding to various needs of the visitors within the park in a positive and outgoing attitude• Stocked and retrieved tickets to be printed for that night’s game and ensured proper inventory levels were maintained in a quick and timely manner.• Interacted with 500 to 1,500 guests on a nightly basis while selling or giving tickets to the will call guests and maintaining a positive attitude with every customer

Master Of Science - Ms, Sport Analytics And Management

Relevant Courses: Strategic Management of Sport Organizations Client Communication and Professional Consulting Innovation Through New.

Bachelor Of Science (B.S.), Sport Management

Activities and Societies: NC State Sport Management Club Reformed University Fellowship Eagle Scout