Stuart Crann Email & Phone Number

Southampton, England, GB

In this role, I am writing, developing and owning the processes for Event, IDAM, Incident, Problem and Service Request Management. Using leading ITSM and ITOM toolsets, I am responsible for working with the BAU teams to transform the services into an ITIL and ISO20000 aligned environment.

Hemel Hempstead, United Kingdom

Since the end of 2017, I have been managing the shift operations team. The team are responsible for a number of delivery areas - Monitoring, Mainframe (MVS), Patching, Security, Support and ITIL Service Desk functions.It is a diverse area, one of the few 24x7 areas of the business and as such the skills are constantly changing. We are responsible for.

Slough And Hemel Hempstead

Sopra Steria run a very dynamic ITSM Tools arena with large projects to design and implement Service Management solutions in both public and private sector using a number of toolsets.I was the Service Management Tools Lead within Sopra Steria using a number of toolsets, with a team that supported HPE Tools (Service Manager, Service Anywhere and ITSMA) as.

Hemel Hempstead, United Kingdom

I was recruited and identified in my previous role as being suitable for a new team which was being developed to provide a platform to support our new ITIL Service Desk in Warrington.I was involved from the start in developing a solution based on HP Service Desk. Our team worked with the technical architects very closely (which led to later taking on this.

Hemel Hempstead, United Kingdom

This role was created as a training opportunity early in 1999 to help me enhance my career.I was one of the first people in the UK to successfully complete the Microsoft Windows 2000 courses and associated exams. In addition, I was trained in Lotus Domino to assist the in-house administrators and developers, completing my CLP in 2000.My role was to assist.

Slough, United Kingdom

I held a number of roles during this period. I initially joined the hardware team working on resource management, sending PC, UNIX and mainframe engineers to customer sites, managing their workload and spares.I was quickly identified for my technical skills and moved into the PC Support function where I worked on both internal PC Support desk as well as.