Stuart Frampton Email & Phone Number

• Managing the global operations internally and externally• Managing our team of instructors worldwide• Overseeing the HR department• Implement, improve and manage all internal systems• Manage operational relationships with all vendors globally• Responsible for global recruitment

• Supporting and overseeing training coordinators in all regions.• Managing and supporting our team of instructors worldwide• Overseeing the HR department• Implement, improve and manage all internal systems• Manage operational relationships with all vendors globally• Point of contact for all trainers to raise issues, and responsible to follow up until resolved.• Manage reporting for all vendors as required.• Implementing and documenting of new processes

Sydney, Australia

Scheduling courses and allocating / sourcing trainers for all regions.• Supporting and overseeing training coordinators in all regions.• Attending weekly sales meeting with each region to make sure we have resource allocations correct and meet any forward-thinking preparation requirements.• Updating company & vendor websites in conjunction with coordinators and marketing team.• Assist to communicate queries and resolve issues between sales & finance.• Point of contact for all trainers to raise issues, and responsible to follow up until resolved.• Manage operational relationships with all vendors, ensuring we are meeting requirements.• Manage reporting for all vendors as required.• Maintain and update ‘how to’ for all regions coordinators with vendor specific information.• Maintain price lists, Salesforce item pricing, cost up analysis and internal documentation as required.• CRM Manager• Implementing and documenting of new processes• Manage the setup and logistical onboarding of new staff

• Work closely with the CEO and Principal Consultant to ensure Financial and Project-Based reporting is accurate and presented when required. Offer an analysis of the reporting results when required.• Manage and act as the Administrator of Morphate’s time-tracking and project management system (Mission Control).• Implemented, trained all staff and now manage all internal systems (Mavenlink, Mission Control, Sharepoint, Slack, Gmail, Uber business, Zoom.• Propose, create and enforce operational processes around project delivery.• Manage the setup and logistical onboarding of new staff.• Analyse existing and upcoming project requirements to ensure resource coverage.• Manage all day to day HR functions of the company (absences, performance reports, handled employee complaints, assist with payroll.• Responsible for the management of contractors, their employment conditions, work orders, and project allocation.• Work with senior management to manage, monitor and improve logistical functions of the office, including delegating tasks to the office manager/executive assistant where appropriate.• Manage the post-delivery Support function of Morphate/Parvero, including systems, processes and resource management/allocation of Support staff.• Have assisted with the delivery of client projects, when needed.• Processing of invoices, expenses and accounts receivable in Xero.

Sydney

North Sydney

• Provide support for and develop interaction with team members, brokers and customers• Manage workflow of an assigned portfolio of business• Issuing premium quotations, cover notes and certificates of currencies• Preparation and processing of documents e.g. new business, renewals, adjustments etc• Entering cases and dealing with cases in Salesforce• Addressing and gathering information, in relation to complaints

• Provided training to new members of staff on the Salesforce CRM • Helped with the integration of the Salesforce system • Part of the team of sandboxing the new Saleforce product• Part of team in implementing changes to CRM system• Make outbound sales calls to potential service providers to join • Manage current provider accounts• Provide advice to current providers in order to expand their services• Co-ordinate with Melbourne office to manage all new sales• Supply all support to Melbourne office, providing reports, collateral etc• Manage all new providers that sign up automatically online• Work on all inbound e mails from new and existing providers

• Provide support for and develop interaction with team members, brokers and customers• Manage workflow of an assigned portfolio of business• Issuing premium quotations, cover notes and certificates of currencies• Preparation and processing of documents e.g. new business, renewals, adjustments etc

Guernsey, United Kingdom

• Held a caseload of approximately 3500 files, dealing with all aspects of tax assessment and allocation• Dealing with members of the public all of which had very different requirements• Telephone calls, inbound and outbound• Face to face interviews• Letter writing• Completing tax assessments• Responsible for organising and prioritising my own workload• Accuracy and working to strict deadlines were of paramount importance

Nottingham, United Kingdom

• Team manager of recruiters. Team of 7 originally, rising to 29• Speculative Dealer marketing calls to clients such as Renault, Nissan & Independent garages• Business Development to national clients• Resourcing candidates• Direct communication with employers• Monitoring staff performance & on-going training• Producing statistical reports• Provided training to all new members of staff on the in house Citrix system. • Wrote a booklet on how to use the in house CRM

Guernsey, United Kingdom

• Held a caseload of approximately 3500 files, dealing with all aspects of tax assessment and allocation• Dealing with members of the public all of which had very different requirements• Telephone calls, inbound and outbound• Face to face interviews• Letter writing• Completing tax assessments• Responsible for organising and prioritising my own workload• Accuracy and working to strict deadlines were of paramount importance

Education record

Education record