Stuart Alexander Email & Phone Number

Bellevue, Washington, United States

Seattle, Washington, United States

Administered users and groups across 100+ applications used internally at N3twork, including managing role-based access for full time, part time, and temporary employees, external and internal contractors, and external user and organizational access to internal systems.Created SAML 2.0 and OIDC integrations with IdP to implement SSO and MFA across multiple applications, and created training materials, presentations, and video tutorials of updated integrations and new application… Show more Administered users and groups across 100+ applications used internally at N3twork, including managing role-based access for full time, part time, and temporary employees, external and internal contractors, and external user and organizational access to internal systems.Created SAML 2.0 and OIDC integrations with IdP to implement SSO and MFA across multiple applications, and created training materials, presentations, and video tutorials of updated integrations and new application experiences to help users understand the importance of IT security.Worked with multiple organizations to discuss contract renewals and negotiate for more value and savings over existing subscriptions, as well as negotiating and securing large refunds from multiple companies by pointing out flaws in processes and security and providing adequate evidence.Overhauled immediate IT security flaws to ensure necessary PII is encrypted and protected, websites were properly secured from man-in-the-middle attacks, and email servers were protected with proper DMARC configuration.Restructured company onboarding/offboarding workflows in BetterCloud to incorporate role-based provisioning and greatly improve the time-to–completion of these processes.Transitioned integral game software assets, resources, licenses, codebases, and managed account access during the sale of a game to a new studio.Worked cross-department with developers, art and design teams, engineers, and executives to troubleshoot small and large scale issues, align short and long term goals, and provide all necessary back-end IT support. Show less

Stennis Space Center, Ms

Primary escalation point for technology issues and incidents that are unable to be resolved by Tier-1 and Tier-2 support staff, including advanced troubleshooting, data migration, remote PC operations, account/domain resolutions, and hardware repairs for Windows, Apple, and Linux devices.Primarily responsible for all field service work, including in-office and desk-side refreshes of computers, de-subscriptions for dated or terminated devices, imaging and deployment of new systems… Show more Primary escalation point for technology issues and incidents that are unable to be resolved by Tier-1 and Tier-2 support staff, including advanced troubleshooting, data migration, remote PC operations, account/domain resolutions, and hardware repairs for Windows, Apple, and Linux devices.Primarily responsible for all field service work, including in-office and desk-side refreshes of computers, de-subscriptions for dated or terminated devices, imaging and deployment of new systems, hardware repair and warranty fulfillment of malfunctioning systems, and proper sanitization, recycling, and disposal of unusable hardware.Hybrid work environment utilized to partner with Incident Management “Tiger Teams” and to create documentation used enterprise-wide, including knowledge articles, deployment guides, new process and facility overviews, and reference manuals and training materials.Led large-scale deployment and recovery of distributed equipment via individual and large-scale moves, deployment surge events, and included asset/spreadsheet assignment and map creation to maintain an organized and optimized workflow.Utilized ServiceNOW ticketing system, Jamf, DRA, and Radar RECON to explore, follow up, and resolve issues assigned or related to assignments, with detailed documentation of issues and resolutions above and beyond the base requirements of SOP.Created an annual data-driven team building report after determining a need for enhanced workplace cooperation and communications, with detailed statistics, a follow-up analysis, and over 20 events and activities, including a detailed price/location breakdown, designed to enhance the workplace atmosphere and increase employee motivation to continue coming to work.Maintained a high level of professionalism and empathy when working with end-users, combining experience from previous customer-facing roles and IT positions to offer the most fulfilling experience possible for the client. Show less

Long Beach, Mississippi, United States

Administered 125+ Cisco Video Codec systems across Gulf Park and Hattiesburg campuses.Utilized Cherwell ticketing system to detail and respond to incidents and work orders.Operated, maintained, and troubleshot Cisco codecs and Crestron processors and their peripherals, as well as Linux-based MVIX SSF PCs mounted to various displays on campus to ensure consistent performance and reliability.Created and taught IVN training program for faculty and staff in order to minimize… Show more Administered 125+ Cisco Video Codec systems across Gulf Park and Hattiesburg campuses.Utilized Cherwell ticketing system to detail and respond to incidents and work orders.Operated, maintained, and troubleshot Cisco codecs and Crestron processors and their peripherals, as well as Linux-based MVIX SSF PCs mounted to various displays on campus to ensure consistent performance and reliability.Created and taught IVN training program for faculty and staff in order to minimize user error across devices.Coordinated with each department at the university to create an approachable and organized IVN class schedule for each semester. Show less

Pass Christian, Mississippi, United States

Taught English to students at both Pirate’s Landing Alternative School and Pass High.Worked with a group of bottom 25% of learners through several social and personal obstacles in order to foster a positive and productive learning environment.Taught a strong variety of classic and current multi-modal literature to meet and exceed standards requirements, and reach as many students as possible.Saw strong academic growth in several students who were once unwilling to… Show more Taught English to students at both Pirate’s Landing Alternative School and Pass High.Worked with a group of bottom 25% of learners through several social and personal obstacles in order to foster a positive and productive learning environment.Taught a strong variety of classic and current multi-modal literature to meet and exceed standards requirements, and reach as many students as possible.Saw strong academic growth in several students who were once unwilling to present projects or read in front of an audience.Spent off-period tutoring inclusion students and struggling learners in their learning strategies courses.Worked through the COVID-19 pandemic in order to establish a productive online learning environment for students. Show less

Hattiesburg, Mississippi, United States

Managed inventory integrity by physically counting departments assigned to each day.Used advanced research skills and materials to determine location, or lack thereof, of missing product.Documented any research completed with detailed notes to present to general manager and district manager weekly.Composed weekly email detailing shrink and findings, and possible solutions on how to resolve issues.

Hattiesburg, Mississippi, United States

Assisted customers in a timely and effective manner with an emphasis in customer satisfaction, resulting in zero personal detractors on store NPS.Documented customer needs and issues to find the perfect solution.Used soft skills, empathy, and de-escalation techniques to ensure a positive customer experience and create returning buyers.Balanced fluctuating workloads by maintaining a positive attitude and appreciation for teamwork.Earned over one million dollars in… Show more Assisted customers in a timely and effective manner with an emphasis in customer satisfaction, resulting in zero personal detractors on store NPS.Documented customer needs and issues to find the perfect solution.Used soft skills, empathy, and de-escalation techniques to ensure a positive customer experience and create returning buyers.Balanced fluctuating workloads by maintaining a positive attitude and appreciation for teamwork.Earned over one million dollars in store revenue in first six months of fiscal year 2017. Show less

Bachelor Of Arts - Ba, Education, 3.75

Bachelor Of Arts - Ba, English Language And Literature, General, 3.45