By revenue and market capitalisation Amazon is the largest web based retailer in the world. Working with teams across the globe, challenges included finding the most cost effective way to automate and provide new technology platforms and meet tight deadlines with frequently expanding scopes of work.This focus of this role was to architect and automate new platforms, to provide support and perform on call tasks for existing platforms such as SCCM, Hyper-V and various other Windows based infrastructural.• SME advising on SCCM and Hyper-V for the AWS team and other internal corporate infrastructure teams • Develop and deliver platform architecture to improve performance reliability and security• Provide ongoing maintenance and management of various services such as SCCM (2007 and 2016), Windows File services (DFSR and Namespaces), DHCP, Various Windows Server platforms• Effectively manage the following technologies: AWS Web Based Services, Systems Centre Configuration Manager (2007, 2012 and Current Release), DFS Services and Namespaces, Terminal Services, DNS Administration, Hyper-V, Storage Spaces Direct, File Servers, Microsoft Fail-over Services, VIP management, Windows Server (2003 – 2016), Virtual Environments• Remote site automation, PowerShell Scripting and Automation with .net for system automation • Windows Server Patching for internal windows server fleets to ensure security compliance• Project management of new platform development, support services and systems upgrades• Evaluate new hardware for corporate remote sites I used the following technologies in this role:AWS Web Based Services, Systems Centre Configuration Manager ( 2007, 2012 and Current Release), PowerShell with .net, DFS Services and Namespaces, Terminal Services, DNS Administration, Hyper-V, Storage Spaces Direct, File Servers, Microsoft Fail-over Services, VIP management, Windows Server 2003 - 2016, Job Queue System, Virtual Environments

As VOIP Technical Lead for the group, key objectives of this role are to provide technical leadership to the senior management team to develop a responsive and efficient IT strategy, initiate and execute improvements, lead, train and mentor technical staff to deliver optimal service levels and project manage the standardization of internal platforms.My accountabilities include: • Managing research and development into new technology• Managing and supporting virtual desktop platforms using VM Ware Horizon View for 300+ seats• Leading the consultation, design and management of Lync 2013 Systems for external clients for VoIP solutions• Providing effective management for or all internal IT support systems and platforms• Acting as the primary escalation point for all VOIP and internal systems• Managing technology roll-outs, upgrades and migrations• Managing platform reporting for VoIP and internal systems• Delivering platform and technology roadmaps for VoIP and Corporate IT Systems• Leading, training and supporting staff to deliver technical excellence, timely & exceptional service• Evaluating hardware, telecommunications, and building options and manage purchasing• Acting as technical lead for SOE Lync VOIP based systems and SOE development, deployment, maintenance and automation I used the following technologies in this role:Microsoft technology's SCCM 2012, SCCM 2007, Windows 7 - 8 and 8.1, Lync 2013 for messaging and VoIP, internal VoIP hardware and software, Lync 2013 systems, Exchange 2010 using Lync 2010

In this global role I provided technical leadership to the senior management team, and hands-on project management for major deployments, relocations and mergers. A key requirement of this role was to deliver uniformity, support, risk mitigation, efficiencies and cost savings in an environment characterised by ongoing global corporate structural changes.My accountabilities included: • Identifying and developing technologies and procedures • Leading, mentoring and providing technical guidance for IT and technical staff • Resolving escalated technical issues• Providing technical consultation to IT strategy • Leading the provision of systems support, service and troubleshooting • Project managing the implementation of IT projects• Deploying new servers and services• Developing and maintaining Systems Centre Configuration Manager to provide a global solution for desktop deployment and updates• Maintaining Windows platforms including• Maintaining office functionality including corporate IT requirements, management support and mobiles• Troubleshooting and resolving complex issues and restoring services• Developing, implementing and maintaining automation systems to support the businessI used the following technologies in this role:Systems Centre Configuration Manager, DFS Services, Terminal Services, DNS Servers, DNS Administration, Active Directory Servers, File Servers, Fail-over Services using Windows 2008 R2, Job Queue System, Virtual Environments, VM Ware and Horizon View PowerShell, Bash, Bat, VB and HTA Scripting, Mac OSX (basic support ), CentOS ( basic support)

The focus of this role was to troubleshoot escalated issues from level 1 Technicians to resolve issues with internal servers and external hosting services. Issues covered both hardware and software.My accountabilities included: • Troubleshooting and resolving complex issues within a Microsoft hosting environment • Supporting hosting systems to end user customers including general PC and network troubleshooting• Performing system monitoring and alert resolution for the entire server farm• Managing data centre inspection and monitoringI used the following technologies in this role:Microsoft hosting; Active Directory; Back up tape systems; Call centres; Job Queues; Share Point Systems; Windows and Mac Streaming media; Virtual and Cloud environments

The Talon Group is a supplier to IBM. Working autonomously on-site at various locations across Brisbane, the focus of this role was to roll out new technologies and update existing hardware and software systems.