Spearhead direction of multi-thousand-dollar projects software applications and integrations implementation across departments by collaborating with a team of engineers and stakeholders on testing and design● Oversee successful Microsoft 365 Exchange and Sharepoint migrations for end-users with thorough knowledge of current technology, migration tools such as Sharegate and BitTitan Migration Wiz, while utilizing project management methods● Improve security and protect customer data for Microsoft 365 customers by enforcing Azure Conditional Access and Multi-factor Authentication (MFA), leading to significantly fewer security violations● Strengthen customer relationships with knowledge of individual networks and by translating technical information with strong communication and team skills● Worked with team of engineers to migrate hosted customer servers into Azure leading to decommission of our data center infrastructure at our colo

Safe Systems offers a wide range of IT support for banks, from backup software to secure email servicesSlashed cost by identifying and enacting strategies to minimize lost production and business downtime for migration to hosted email for 100+ clients and 6K+ mailboxes in under 5 months● Deployed and managed effective implementation of security tools such as Cisco Umbrella and SECDO to mitigate malware and ransomware risk on client networks, decreasing confirmed exploits and response time● Delivered timely and on budget deployment of security patches and application updates on monthly basis to assure optimum security for 100+ clients● Partnered with project team members, senior leaders, and key stakeholders to conduct design reviews, testing, and implementation of software changesStrengthen customer relationships with knowledge of individual networks and by translating technical information with strong communication and team skills, resulting in a 4.85 out of 5 customer satisfaction rating

Standard Network AnalystSupport internal and external customers with excellent customer serviceProvided exemplary internal support by timely response and providing functional solutions to issues of customers leading to IST Employee of the Year AwardWork with a team of analysts to pinpoint recurring issues and provide proactive solutions and streamlining processesSupport Executive Leadership Team by providing thorough solutions going above and beyond expectationsProvided support to agency environments with precise knowledge of infrastructure and proprietary softwareBuilt and deployed Dell Poweredge 2800 series servers for agency migrations in the Windows 2000 environmentConfigured and deployed Nokia IP40 VPN/Firewall devices for agenciesAssisted in builds of Microsoft software packages for auto-deployments in LANDesk; Personal solutions to meet your needs

Maximizing the potential of technology to create the best quality of lighting; Designed and supported enterprise infrastructure while providing support for internal customersSupported enterprise infrastructure while providing support for internal customersCompleted builds of Dell PowerEdge servers with various operating systems (Windows 2000, 2003 and Linux) Managed DHCP and DNS assignments using MetaIP softwareProvided on-call support during business and off hours with rotating responsibility between members of groupBecame knowledgeable about the various areas of the enterprise network (Production, DMZ, Test) and enterprise level hardware such as SAN’s, fiber switches, network switches Installed and configured monitoring and scheduling clients such as HP Openview and Tidal Scheduler and learned their functionalitiesAssisted with management of newly implemented VMWare environment using VMWare Infrastructure 2.5 Implemented FoIP system using Fenestrate FCS 2010 with a DR solution saving company money with cancellation of POTS lines throughout the entire companyProficient with various virtualization technologies such as VMWare Client/VSphere, ESX and ESXi, Platespin; managing 50 ESX hosts and 500 virtualized serversManaged EMC CX500, CX600, CX700 and CX-380 storage arrays using Navisphere 5Increased backup performance by upgrading existing hardware, upgrading to Symantec Netbackup 7.5.1 and implementation of two media serversWorked with teams to integrate company acquisitions performing site surveys, server migrations and network migrationsInstalled McAfee SaaS Cloud Spam filterSetup automated server patching using LANDesk Patch Manager Implemented LANDesk Gateway Appliance for secure remote administration of clients outside of our networkInstalled Watchguard XTM series 5 firewall/VPN devices in our remote facilities and agency environment managing VPN tunnels and network security policies

Coordinated field installation teams for a large scale network integration project. Provided technical support on issues and escalated to appropriate groups when unsolved.

Providing excellent customer service for all your wireless needs; Responsible for management of daily service center activitiesOrganized service center for more efficient processes improving productivity and customer service.Efficiently test and troubleshoot problems with Motorola phones.Complete soldering of circuits to motherboards for builds of phones.Train new service techs on policies and procedures.Support users of Nextel Blackberry 6510 and 7510 devices by manually setting up hardware and training the user.Configured Blackberry Webclient and Desktop redirector software for efficient access to emailsManually installed Blackberry Enterprise server in sync with Microsoft Exchange in a testing environment of ten users.Manage development of website http://www.nxtstr.com

Supported end users, worked tickets, rebuilds of workstations, software installations, desktop administration