Kelly P. Email & Phone Number

◆ Aid operational concerns for the full authority party associated with the acquisition of such company-partnered, vendor item or service by resolving tickets.◆ Communicated promptly as a department last year, to 4-5% of all orders within Staples to empower receivers with equipment.◆ Flag necessary company communication to help improve consumer and employee experience and increase efficiency in servicing.◆Assess and document appropriately all account maintenance or findings – to reduce company loss in over-shipment/freight or excess refund, and thus decrease unnecessary spending on redundancy.

◆ Accumulating an additional 400+ hours of coding. The organization's purpose is to connect young adults to opportunities and economic justice. ◆ Developed an understanding of skill sets and traits necessary to achieve success in a corporate environment. Relevant courses include Internship Readiness Course, Pluralsight Certificate and Career Development.◆ Obtained a verifiable internship during this program.

◆ Adapted quickly for a temporary contract to convert the increase in calls due to COVID-19 towards the company's culture and learned what was necessary to be self-efficient. ◆ Excelled in more than 90% of my QA call handling scores and metrics that help lead to repeat consumers.◆ Empowered as a team of 12, over 400 calls a day with lessees or purchases of their contract with their vehicle. Whether their vehicle was totaled, needed renewal, just started, approaching lease end, and in between.

◆ Provided IT support for any office, field, or store associate of Aaron's daily, by closing overall the passing QA requirements with the program, ServiceNow.◆ Achieved a rare appraisal for my diligence of work ethic from Networking Manager, Brittany Allen.◆ Used constantly active listening skills & probing communication to detect how I can get the services of my fellow associates back up and running, work around provided, or proper escalation while still having detailed documentation of the encounter for effective assessment & reference.

◆ Communicated Sprint services to as many Vietnamese and English communities I uncovered.◆ Achieved the largest client base list which has supplied me with many online review referrals.◆ Scheduled appointments to meet my metrics in surveys, data service, protection, and all additional services each week.

◆ Led as a proactive leader of all team members of my closing shift. ◆ Assisted with customers' needs while ensuring that each customer walks away feeling that he/she has made the best choice in our department store & third-party authorized services.◆ Achieved 5 months straight being No. 1 in Sears Mastercard activations in Northwest Georgia!◆ Sought more stable service, because Kmart's parent company Sears Holdings, announced a state-wide closure of Kmart.