Operation Manager
Current• Reporting to Regional Director, Director and General Manager-Operations.• Supervises the functions of department employees, facilities, operations and cost on daily basis.• Monitors and controls-- Quality levels of product and service- Customer satisfaction- Merchandising and marketing- Operating costs and maximizing sales.- Safety and security of customers, employees and building.- Q Management.-SOP’s been followed.• Prepares monthly reports, forecast report, departmental budgets.• Responsible for unit marketing plan-promotion and block booking.• Responsible to project INOX as a successful brand to all external customers.• Responsible for HR –recruitment process, sanction leave request, appraisal process, HR manual etc.• Supervise housekeeping functions in the lobby area, rest rooms, auditoriums and administrative offices etc.• Supervises and coordinates in liaison with the Corporate General Manager, operational decisions and such factors as :-Local recruitment-Market needs-Competition-Trends-Potential costs-Merchandising & branding-Promotion
