Subham Garg Email & Phone Number

San Francisco, CA, US

San Francisco Bay Area

San Francisco, California, United States

Greater Minneapolis-St. Paul Area

• Designed an Anaplan model for Quality Assessment of Customer Care Team which helped the company to see the gaps in Customer Service, increasing Customer Satisfaction Score (CSAT)
• Prioritized features and user stories, taking into account cost, time and customer needs, delivering model within a tight deadline
• Consulted with all the stakeholders to understand the pain points, forming user stories and getting buy-in

Greater Los Angeles Area

Lucknow Area, India

• Spearheaded capacity expansion project wherein I focused on leading the entire initiative on supply chain, recruitment and business development from ground up
• Conducted competitive analysis on supply chain processes and procured additional equipment resulting in increase of production capacity by 100%, penetrating 4 new markets
• Negotiated with overseas suppliers to procure $600,000 of new equipment, saving $15,000 in fixed costs
• Created customer satisfaction survey to measure brand loyalty and Net Promoter Score, leading to process improvement in operations and logistics
• Instituted semi-annual meet for customers to reinforce relations, converting 28% detractors to promoters

Lucknow Area, India

• Optimized and implemented a technology upgrade that converted production department from manual to automated processes, resulting in cost savings of 0.5M annually.
• Analyzed and redesigned the cooling system for gases to solve blockage problem, reducing frequency of maintenance of manufacturing plant by 50% and mitigating revenue loss of $1M
• Introduced a formal 7 days “Worker Training Program” to retrain existing employees with niche skills reducing number of contractual workforce by 40% per year
• Led the Digital-first strategy of the company, that resulted in onboarding 5 big enterprise clients over a very quick period

Bengaluru Area, India

• Implemented JSON Parser, Data Handler and Graphical User Interface for Server Response handling on client side for various domains such as Calls and Messages
• Worked on Voice Service Framework in both Android mobile handsets and wearables
• Developed prototypes for Voice Macros in Android Smart phones and Voice Based Solutions for Internet of Things (IoT)

Master Of Business Administration - Mba

Bachelor Of Technology (B.Tech.), Computer Science

- Topped the semester twice - Among the top 10% of the class - Part of the cultural team for college cultural fest "Incandescence".