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Subhash Chandra Email & Phone Number
Director of Operations
at
FiveS Digital
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Who is Subhash Chandra? Overview
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Subhash Chandra is listed as Director of Operations at FiveS Digital, based in Ranchi, Jharkhand, India. AeroLeads shows a matched LinkedIn profile for Subhash Chandra.
Subhash Chandra previously worked as Director Operations at Fusion Bpo Services and Assistant General Manager at Ison Bpo - Leading Bpo Service Provider In Africa. Subhash Chandra holds Hsc, Statistics, First Class from Science College.
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Email format at FiveS Digital
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FiveS Digital
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Profile bio
About Subhash Chandra
Demonstrated history of working in the outsourcing/offshoring industry. Skilled in managing PnL for the site, Operations Management, Analytical Skills, Service-Level Agreements (SLA), Customer Relationship Management (CRM), and Quality Management. Strong operations professional with a Six Sigma Green Belt focused in Lean Six Sigma.
Listed skills include Vendor Management, Six Sigma, Mis, Bpo, and 23 others.
Current workplace
Subhash Chandra's current company
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8 roles
Subhash Chandra work experience
A career timeline built from the work history available for this profile.
Director Of Operations
Current
Aug 2024 - Present
Director Operations
Managing 9 campaigns, international and domestic both. Responsible for meeting all agreed client SLA's and performance parameters. Managing team of Managers and Deputy Managers and team leaders. Responsible for site PnL
Nov 2023 - Aug 2024
Assistant General Manager
Inbound domestic campaign of a renowned telecom operator and E-Commerce campaign are being handled by me. Responsible to meet all agreed client SLA's and performance parameters. Managing team of 8 Assistant Managers and 2 Managers with 700+ front line executives. Ensure key business controls are in place. Plan organize and direct the day-to-day activities.
Jun 2017 - Oct 2023
Operations Senior Manager
Heading call center of 300 inbound seats for a telecom process with 7 AMs direct reporting under me. PAN India topper among all the service providers (Client) in Instant customer feedback (ICF) from last 5 years. Premium customers (Silver plus lob) started for the client after seeing high quality of delivery at General Desk. Ensuring all KPIs in green..
Jul 2014 - May 2017
Assistant Manager Operations
Taking care of shareholder satisfactionClient & Customer SatisfactionEmployee SatisfactionManaging SL/AHT/FCR/ICF and Quality
Dec 2010 - Jun 2014
Team Leader- Operations
- Managing team of 20 advisors, Worked as an internal auditor
- Responsible for maintaining compliance ISO 9001:2008 by conducting internal audits. Management Representative of the current site.
- Completed 2 six sigma GB projects (Reduction of repeat calls & Training Throughput) and mentored 5 yellow belt projects.
- Initiated process review meeting in one of the campaign to meet the quality score target, set by client.
- Started statistical analysis on transaction monitoring and c-sat for one of the domestic process at Vadodara and international process at Bangalore.
- Conducted awareness training on ISO and six sigma.
Oct 2008 - Dec 2010
Executive-Quality Assurance Professional
- Responsible for statistical analysis & Team analysis for operations.
- Represented the unit of Faridabad as a MR for ISO 9001:2000.
- Identifying training opportunities for low performing in different operational function.
- Doing Internal ISO Audit of ISO 9001:2000; and ISO 27001:2005 in all the units of the company and responsible for getting closed Non-conformances on time.
- Conducting Kaizen for different function and analyzing the data as per the requirement.
- Completed Green belt project for Login media conversion (one of the processes in John Wiley account).
Feb 2007 - Sep 2008
4 education records
Subhash Chandra education
Hsc, Statistics, First Class
Science College
Six Sigma Green Belt, Lean Six Sigma, A
Qai
Masters, Statistics, First Class
Bachelors, Statistics, First Class
FAQ
Frequently asked questions about Subhash Chandra
Quick answers generated from the profile data available on this page.
What company does Subhash Chandra work for?
Subhash Chandra works for FiveS Digital.
What is Subhash Chandra's role at FiveS Digital?
Subhash Chandra is listed as Director of Operations at FiveS Digital.
Where is Subhash Chandra based?
Subhash Chandra is based in Ranchi, Jharkhand, India while working with FiveS Digital.
What companies has Subhash Chandra worked for?
Subhash Chandra has worked for Fives Digital, Fusion Bpo Services, Ison Bpo - Leading Bpo Service Provider In Africa, Concentrix, and Compass Bpo Pvt Ltd ( Now Aditya Birla Minacs World Wide Ltd).
How can I contact Subhash Chandra?
You can use AeroLeads to view verified contact signals for Subhash Chandra at FiveS Digital, including work email, phone, and LinkedIn data when available.
What schools did Subhash Chandra attend?
Subhash Chandra holds Hsc, Statistics, First Class from Science College.
What skills is Subhash Chandra known for?
Subhash Chandra is listed with skills including Vendor Management, Six Sigma, Mis, Bpo, Training, Management, Team Management, and Iso.
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