Mohammad Suboor Aziz Email & Phone Number

Burnaby, British Columbia, Canada

*I serve as the frontline point of contact, addressing customer inquiries through various communication channels.* Resolving billing disputes, helping customers understand their energy consumption, and providing guidance on energy-saving solutions, contributing to Fortis BC's commitment to sustainability.*I work closely with cross-functional teams, such as billing, technical support, and account management, to ensure seamless customer experiences.*I meticulously document customer interactions, issues, and resolutions in the company's systems. This documentation helps us track trends, identify recurring issues, and improve our processes to enhance overall service quality.* From assisting with complex billing discrepancies to troubleshooting technical issues, I apply resourcefulness and critical thinking to find efficient and effective solutions.

Richmond, British Columbia, Canada

# Key Responsibilities:* Handle customer complaints and inquiries through phone, email, or in-person communication channels.* Resolve customer issues in a timely and efficient manner while maintaining a high level of customer satisfaction.* Process transactions accurately and efficiently using the POS system.* Perform cash handling procedures, including opening and closing tills and ensuring all money is accounted for at the end of the shift.* Communicate with other departments within the store to ensure that customer needs are met.* Keep up-to-date with product knowledge, promotions, and special events in the store.* Greet customers in a friendly and professional manner and assist them in finding products or answering their questions.

Aligarh, Uttar Pradesh, India

Led a team of 25 engineering students for the Formula Bharat 2021 International FSAE Competition, securing 6th place in the Business Plan Presentation and 18th overall.• Focused on optimizing energy efficiency through design iterations aimed at improving fuel consumption and overall vehicle performance, contributing to sustainable racing practices.• Led the manufacturing, design, and testing of the ZFR 5.0 from scratch, ensuring designs were durable and efficient to meet competition standards.• Monitored engine performance and implemented changes using the Bazzaz engine management system (ECU), enhancing fuel efficiency and reliability during endurance testing.• Organized university-level events to engage students in SAE activities, fostering a passion for automotive technology and innovation.• Assisted in designing an electric version of the FSAE vehicle, supporting the team’s move towards more sustainable vehicle technologies.

Aligarh

Designed and optimized key powertrain components using Siemens NX, SOLIDWORKS, and Ansys Mechanical Workbench, with a focus on energy efficiency and durability:• Intake manifold with structural analysis and CFD for better airflow and fuel optimization.• Drivetrain assembly and transmission system, reducing energy losses and improving reliability.• Cooling system and exhaust, ensuring thermal efficiency and maintaining engine performance in endurance events.• Fuel tank and gear shifter, designed for weight reduction and durability, contributing to better fuel efficiency.

Aligarh, Uttar Pradesh, India

Served as an endurance driver at FB-2020, becoming the first-ever AMU driver to race on an international track.

Kari Motor Speedway | Buddh International Circuit

Participated as a mechanical design engineer trainee and formula student driver, incorporating sustainable practices in the vehicle design process.

Master Of Business Administration - Mba

Bachelor Of Technology - Btech, Mechanical Engineering, Aggregate: 83.73%

Activities and Societies: ZHCET Formula Racing | SAE ZHCET | SUPRA SAE India 2019 | Formula Bharat 2020 & 2021

Intermediate, Pcm, English, Physical Education, 85%

High School, 10 Cgpa