Subrat Satpathy Email & Phone Number

United States

United States

As Global Head of ServiceNow within the Banking, Financial Services, and Insurance (BFSI) Business Unit, I oversee a portfolio of over 70 ServiceNow client engagements and lead a globally distributed team of ServiceNow consultants. I manage revenue and multi-million TCV pipeline (RFPs and non-RFx business opportunities). With 25+ direct reports, I drive global sales, solutions, strategic implementation, delivery governance, and the CoE. My role encompasses both services and non-services (licenses) revenue growth across ITxM, Employee, Customer, and industry-specific workflow solutions

United States

As the Practice Head for North America, I was responsible for setting the strategic direction for ITSM transition and transformation services, ensuring operational excellence, leading a team of professionals, and driving business growth. My role involved managing client relationships, overseeing pre-sales, solution architecture, due diligence, and the execution of IT ServiceNow solutions for North American clients.

United States

In this leadership role, I managed transformation programs across North America, collaborating closely with clients' senior leaders to deeply understand their business needs. By establishing strong relationships, I ensured that our service offerings were aligned with client objectives and delivered tangible value. Responsibilities included Transition Management, SIAM and CFS.

India

As a Service Management Practice Consultant, I developed and recommended strategies to enhance service delivery. I led the implementation of new service management practices, including training staff, configuring tools, and overseeing the deployment of changes to ensure they met the desired objectives.Certifications: Earned ITIL V2 Manager’s Certificate in ITSM and became an ITIL V3 Certified Expert.

London, England, United Kingdom

In my role as a Service Management Process Architect, I evaluated existing service management processes, tools, and practices to identify areas for improvement. I collaborated with business stakeholders and technical architects to better align IT and business processes. I also led a 25-member Capacity Management team at British Telecom (BT), improving visibility of IT assets and costs through a Resource and Service Capacity Management Program.

India

As an Oracle Database Administrator and Technical Subject Matter Expert, I managed all aspects of Oracle databases, including installation, configuration, design, and data migration. I earned the Oracle Certified Professional credential, solidifying my expertise in database management.