 Spearheaded the development and implementation of the Voice of Field (VOF) framework using agile methodologies, leading to a 72% reduction in manual efforts and an 82.5% improvement in operational efficiency. Collaborated with global field Ops leadership to streamline processes and deliver creative solutions that enhanced visibility and alignment across regions. Orchestrated and led triage sessions for the VOF initiative, strategically assigning cases to subject matter experts and delivering innovative solutions that directly supported Microsoft Business Ops, significantly boosting efficiency and case resolution rates. Acted as single point of contact for sales operations, providing strategic advisory to sales teams. Enable field sellers to achieve business outcomes for customers and partners Actively addressing critical challenges in Deal Management Services, including Deal Quality Optimization, Deal Pipeline Management, and Partner Readiness by collaborating closely with Business and Process Operations teams Conducted root-cause analysis for two key projects, Deal Quality and Voice of the Field. Defined program strategy, gathered requirements, created project plans and targets, and ensured cross-team alignment for continuous process improvement

 Partnered with the Customer Success Unit (CSU), Seller Team and Leadership to elevate awareness and drive adoption of Microsoft’s Modern Work programs, including Voice of Customer Trends, using data-driven insights to prioritize product development and enhance customer experience Acted as the voice of the customer (VOC) by championing feedback loops and influencing product and business groups with insights on product usage and customer experience. Successfully advocated for data residency features in critical Microsoft products, leading to accelerated adoption and compliance within the FSI industry in India Leading Asia/APJ scrum calls to address immediate technical blockers, answering complex program/product management questions, and directing highly technical queries to product team for resolution or backlog prioritization Guiding the internal teams like APAC Engineering/field sales, overseeing the Azure DevOps (an internal project management tool) using Agile methodology for tasks/user stories from the Asia/ANZ regions, and collaborating with Modern Work M365 SMEs to resolve technical blockers for accounts like Pepsi Co, HCL Tech, Genpact, Infosys to name a few Established monthly cadence with internal teams like Customer Experience managers, Customer Success Unit and Viva engineering to review the status for Microsoft Viva suite features and support proactive White Glove Outreach to accelerate existing pipe for 30 dedicated Viva suite Accounts (White Space for Each Module)  Gathering product insights through whitepapers using the Microsoft Viva suite to understand customer needs and requirements for product development. Collecting top blockers and feature requests and presenting these to engineering and business stakeholders to track 399 Viva suite features and identify whitespace opportunities worth 41M for Viva.

 Developed a platform strategy to speed up the Teams Platform using the APEX programme catering field requests for assistance in regards to Teams Platform engagement Led cross-organizational v-Team of MW Technical Strategy, ISV Service Desk, Teams Customer Engineering, Power Platform Engineering, Commercial Software Engineering, Customer Success Apps & Engineering, and GTT Customer Engineers Subject-matter specialist in driving Modern Work consumption to create client solutions, direct presentations, demonstrations, and workshops with BDMs, ITDMs and Microsoft field team; built field awareness through Platform QuickStarts sessions, continuous Platform Accelerate, and other activities Took proactive outreach through TZ & CSU Leads to the accounts with highest MAU potential based on current pipeline; connected to 40 APJ accounts with a 900K MAU potential Credit of representing technical "Voice of the Customer" with CSU Technical Feedback team to inform & influence engineering on product capabilities across Platform & Meetings Acted as the single point of contact for Monthly Active Usage (MAU) for Teams Platform, Meetings workloads within the customer/field while proactively identifying new workloads and expansion opportunities Acted as trusted advisor Teams as the platform for business processes by leveraging Level 200 depth across Microsoft 365 solutions Teams as Platform solutions and combining with business acumen to solve customer needs Worked on success plan inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them Built and maintained relationships with IT Decision Makers (ITDMs), C-Suite & Business Decision Makers (BDMs)

Own overrall relationship with key assigned Partners which include : scalling adoption and consumption. To build a strategy around how consumption can increase in deals like pre-commit or Enterprise Agreement deals Focus on understaing the Partner’s business/IT objectives/use cases in order to develop and manage the delivery of a comprehensive service delivery plan to enable Partners to successfully operate and cosnume the product and hense realize the value of AA-RPA To Establish a trusted / strategic advisor relationship with Partners and drive continued value of our products and services. Develop , prepare and nurture Partners for advoacy. Work with Partners to establish critical goals , or other key performance indicators like QBR’s along with cadence calls and aid the partner in acheieving their goals. To identify upsell opportunity and collaborate with Sales to solidify customer expansion To Work on increasing the mindshare (Promote RPA concept ) /help various business verticals in adopting AA RPA by orchestrating technical workshops which would help sales teams in meeting quaterly forcasted numbers Advocate Partners needs/issues cross-departmentally within AA. Programe manage account escalations and keep a track of all high/Critical issues to work with product team in driving defect/enhacement prioritization with management

• Own and drive new revenue growth for Softline Productivity solutions within assigned accounts.• Compete aggressively and proactively to win share and drive active usage / consumption of Softline’s productivity offerings• Work strategically to remove technical and business sales roadblocks and innovate to improve business development practices.• Drive upsell of advanced workloads by attaching (Skype for Business, Power BI, M365 Enterprise, EMS) to all Office 365 opportunities.• To own all Modern Workplace (all workloads) engagements along with Deployment services associated , commercials on deployment services to be managed.• Work strategically to remove technical and business sales roadblocks and innovate to improve business development practices.• Bring customers to agreement on the business value of solutions - including detailed relevant BDM & Industry use cases, financial analysis such as Total Cost of Ownership & Return on Investment Orchestrate the completion of a successful Customer Success Plan before opportunity is closed to drive deployment and usage• Engage with customers across industries, company sizes and types to determine needs and identify opportunities to fulfill these needs with Microsoft cloud service offerings• To develop a thorough understanding of solutions and relevant business pains, and proficient conducting high-level demos of primary selling scenarios for solution• Understand competitor solutions and products and drive compete messaging to increase Microsoft cloud services adoption through Softline in commercial and public sector accounts• Collaborate with the extended sales team and marketing to conduct whitespace analysis to pursue high potential customers and develop a target list of potential business

Responsibilities Delivering knowledge sessions, business online technical series and office 365 and ask the experts workshops for Microsoft Premier customers / partners Conceptualizing & implementing strategy to develop Microsoft Partner practice in APAC; acting as Single Point of Contact (SPOC) for Microsoft partners and subsidiaries across APAC regions Guiding & mentoring Microsoft partners to help them effectively position Skype for Business Online / Hybrid and Cloud Connector Solutions, Office 365 and Exchange Online by utilizing GGP (Get Gold for Partners) and PPE (Partner Practice Enablement Boot Camp) Enabling Microsoft partners to easily close business opportunities and win deals Providing pre-sales & post sales assistance to enable Microsoft partners adopt Microsoft Unified Communication and Office 365 Monitoring overall functioning of processes in the team by implementing VOCA (Vision, Understand, Clarity and Agile) Consistently meeting expectations of all stakeholders; collaborating with the engineering teams to continuously enhance all tools and systems Acting as a trusted People’s Advocate for the team; recruiting staff as Member of GPS Hiring/Interview Panel Developing IP (Intellectual Property) / Technical Documentations for knowledge transfer to the teamHighlights: Successfully completed Service Delivery for the projects such as:o Kranti Project along with Gold and Silver partner’s Project Managero Short Term projects (Partner Throughput & New Business Onboarding with Partner Development Unit) Steered end-to-end development, management & delivery of “Office 365 SMB JumpStart” during June’2016 – May’2017 Maximized partner-customer satisfaction level by identifying improvement areas such as the open incidents in team Following-up with the Consultants to provide timely resolutions and providing Hierarchical Escalations to business-critical cases

Responsibilities: Developed overall solution (including technical and commercial aspects) and responded to all RFPs (Request for Proposals) Successfully delivered technical engagements with customers; delivered presentations and knowledge/skills transfer on Lync/Skype for Business for field sales force (partners) to help them remove technical & business roadblocks Facilitated adoption of Microsoft technologies by delivering in-person sessions on Microsoft Skype for Business; empowered customers to adopt Skype for business on Cloud/Hybrid products Worked primarily in the “0-40%” part of MSSP on Skype for Business Acted as Single Point of Contact for Field Team in India Grew revenue funnel by identifying new business opportunities through market research, trend analysis and competitor analysisHighlights: Increased revenue for Lync/Skype for Business from Aug’2013 – Feb’2016 by acquiring high potential accounts in CTM (Corporate Territory Managed) Acquired new business, worth USD 10 Million, for Desktop/Cloud solutions with specialization in Skype for Business, from SMB market

Intelligroup-an NTT Data Company - November’09 – Present Intelligroup is a CMM-Level 5 company headquartered in Princeton, NJ and is a global provider of innovative consulting, technology, and outsourcing services. Title: Business Development Executive – India Region• Manage and retain customers for territory accounts in India. • Help uncover new growth opportunities • Qualify prospects, Identify Key Accounts and generate new business opportunities through market research, trend analysis, monitoring of competitor activity etc.• Actively involved in the strategy and sales discussions on the vertical to design campaigns and other promotional activities• Analyze the market needs and sell technology solutions. • Ability to understand and describe how ERP services and features can address the business issues that customers are facing. • Integrate with both inside and Field sales representatives to develop account strategy. • Meeting prospects for discussions to identify the opportunities and engage them in a future business relationship• Leverage partners to maximize coverage within the defined territory. • Provide end to end co-ordination from Lead generation to the closure.• Working along with the marketing team to conduct events based on company’s interest in showcasing different technology solutions.• Account management in regards to scanning profiles, understanding of client’s interest and requirement.• Schedule interviews of resources with the client and closing the opportunity by placing the right resources for the client requirement.

Is a part of the $6.3 billion Mahindra Group, a global industrial conglomerate and one of the top 10 industrial firms based in India.Is a part of the $6.3 billion Mahindra Group, a global industrial conglomerate and one of the top 10 industrial firms based in India.Title: Research Assistant – APAC Region• Research work on different companies based on client requirement.• Scheduling meetings for sales discussions with CXO/VP/Director to introduce our company and our solutions.• Creating awareness about our vertical based service offerings to our external and internal customers through advertisements, mailers, webinars and seminars.• Market research on identifying target verticals and industries, database creation & management using PeopleSoft. Reporting analysis to improve quality and service.• Work done on Online RFI (Request for Information).• Web presentations/demos/conferences for customers/partners

HSBC is a financial services corporation incorporated and headquartered in London, United Kingdom. Has an enormous operational base in Asia and significant lending, investment, and insurance activities around the world. The company has a global reach and financial fundamentals matched by few other banking or financial multinationals.Title: Customer Care Executive• Provided best Customer Service for US Credit Cards(HSBC)• Troubleshoot customer queries and resolve them• To assure customer satisfaction is clear and comply with existing policies and procedures.• Responsible for up selling and cross selling of the services.• Abide necessary security procedures while navigating customer accounts.• Have established and maintained excellent work relationships with multiple cross platform departments for smooth business transactions.