Sue Bertone Email & Phone Number

Munich, De

New York, Ny, Us

As the service integration lead for Mercer's Global Benefits Management team, I collaborate with each area of our business to define effective ways of working that maximize our services to clients, across regions and business units as well as complimentary product offerings.Working with colleagues across the HR spectrum, I support global projects by researching capabilities and designing potential solutions in response to client requirements, documenting best practices working with our experts on the ground.For many years I led the product development for one of the firm's primary client-facing global benefits software offerings, including marketing the product, managing to the budget, and developing and prioritizing specifications.

Boston, Ma, Us

As a client services manager in the outsourcing practice, I lead defined benefit client relationships, responsible for delivering on contractual outsourced service delivery requirements and special projects.As a director at the firm, I created training plans and materials to deliver education solutions to HR outsourcing business units by working with business leaders to identify development needs relative to the business’ goals, client demand and budget.

As a member of Hewitt's defined benefits outsourcing practice, I managed client relationships with a focus on pensions benefit payments and qualified order (QDRO & QMCSO) administration.

Bachelors, Communications And Philosophy

King'S College, Philosophy