Sue Olson Email & Phone Number

300 Highway 169, St. Louis Park Mn

6300 Olson Memorial Hwy Golden Valley, Mn

• Managed team of four, Master Black Belts and Black Belts, focused on driving operational excellence in core business processes.• Exceeded target goals for process improvement expense reduction, revenue enhancement and cost avoidance. Achieved $7.4 million for 2011, forecast of $14 million for 2012.• Partnered with senior leadership team to create a business strategy for project pipeline development to increase process capability, reduce costs and streamline business process.• Project Lead who managed and streamlined the Behavioral Solutions Clinical Operations for standardization and efficiencies for three pilot sites.• Led a cross-organizational project team for United Heath Group standardizing business process and reducing measurement variation for Admin Comp administrative expenses across the enterprise.

• Led a diverse team of six Black Belts by providing leadership and coaching for project execution to deliver results. Mentored and coached 20 Green Belts in their project execution.• Achieved over $1 million in expense reduction for start-up program in 2008 and $2.3 million in 2009. Achieved forecast of $3.8 million for expense reduction for 2010.• Increased “Operational Excellence” through leading process improvement teams utilizing DMAIC, DMADV, business internal and customer focused Kaizen events.• Partnered with Business Leaders to drive Six Sigma awareness and develop their improvement project pipeline.

• Led the Project Management Office within Human Resources. Built a team of 12 individuals with responsibility for delivering results. Developed standard project management reporting tools.• Managed the human resources tasks for complete separation from American Express, Inc., the sixth largest spin-off in U.S. history.• Responsible for cost savings / expense reduction of $5.3 million in 2002 and $5.8 million in 2003.• Achieved Six Sigma Master Black Belt certification through panel review discussions and detailed coaching and project documentation.• Delivered key Six Sigma training programs (Black Belt, Green Belt, Executive Green Belt, Champion) having corporate-wide operational excellence emphasizing Six Sigma tool application.• Project Manager who drove key projects for improved performance for our AEFA customers (Advisor Coach Compensation optimization, Client Satisfaction Survey, Joint Help Desk, and PCR National Criteria).

• Created and implemented an Asset Management process for all of the North American Hosting Centers. Developed and delivered training on the newly created process and created an effective control plan to monitor adherence to the new process.• Analyzed the business processes and prioritized the project pipeline for benefit potential.• Developed standard templates for effective project management to include planning, current state analysis, best practice research, future state design, implementation, and control.

• Recovered $4 million leading a team by establishing improvements for on-site customer accounts. Results targeted: billing accuracy, warranty entitlement and contract billing completeness.• Created a streamlined process for National Alliance with Gateway, Inc. as the lead Program Manager. • Streamlined customer’s fill rate while avoiding inventory risk as the Program Manager for Techdata, Inc., our outsourced distribution group. Potential savings of $3 million.• Managed four Black Belts by monitoring progress and mentoring on improvement projects.