Lead product development for newly launched Agent Desktop using Salesforce, concentrating on the Billing and Payment MVP functionalities. Provide guidance for data models, API implementation. Review and align incoming work to architectural guidelines. Ensure clear and crisp communications in a complex working environment.

Joined the newly re-formed ATT Video organization as an application/product owner for agent-facing applications. Responsible for two major areas: set top box diagnostics and a suite of applications supporting legacy DTV sales and dealers. Guide set top box analytics to illuminate customer needs and support business decisions; create epics and features to enhance and improve agent-facing and self-care diagnostics. Coordinate with set top box engineering staff on priorities for capabilities exposed to front line applications.Manage outsourced team supporting applications for DTV sales agents and dealers. Monitor delivery of capabilities in a hybrid agile-waterfall environment. Ensure company security, privacy, and other guidelines are met by the applications; request funding for needed upgrades. Oversee migration of applications to Azure Cloud. Work with the contact centers and technology staff to insure application stability, as well as understand and prioritize future needs. Engage direct and indirect sales business partners to understand current and future priorities and define solutions. Provide business case and funding requests for solutions.

Improve the digital experience for our agents, beginning with consolidating desktop tools. Work with various business units to understand, quantify, and prioritize areas to improve. Implement new functionality.

Technical lead for the "source" conversion team; responsible for the overall delivery of data from the DIRECTV billing, care, and provisioning systems to the AT&T systems. Work closely with architecture and development leads on all aspects of data delivery. Lead a team of analysts responsible for identifying and quantifying accounts eligible for each conversion event, based on available functionality, data quality , and business need. Create and implement a system for maintaining and applying over 100 selection criteria and custom exclusions in multiple simultaneous conversion streams to deliver account sets for each stream that transfer data seamlessly from the legacy systems to the AT&T systems.

The merger is complete, and DIRECTV is now a member of the AT&T family. Lead the Data Lifecycle Management team as they add integration and conversion support to their portfolio. Continue to guide ongoing work in the legacy DIRECTV billing and provisioning systems.

Lead a newly created Data Lifecycle Management team, responsible to design and document the data that the DIRECTV enterprise uses daily to support all aspects of the DIRECTV business: customers through DIRECTV.COM, agents through our CRM interface, orders, billing, and partners through their respective portals and applications.Responsible for over $3M annually in development work for the DIRECTV billing system. Key responsibilities are new development, problem resolution, and relationship management and maintenance.

Lead a team of data architects and system analysts from across development responsible for projects transforming the IT landscape. Provide analysis and subject matter experts for the "Next Generation Billing" project, to replace the existing billing and provisioning systems with more modern engines, reduce technical debt, and improve integration capabilities.

Lead two teams of system analysts: the Enterprise Integration analysts and the Enterprise Offers analysts. Responsible for workload management, assignments, and quality of work for internal employees and outsourced resources on the teams. Responsible for promotion and hiring decisions for full time employees. Gave final approval for acceptance of outsourced resources on both teams.Enterprise Integration encompasses realtime web services and zero-latency database functionality; combining the various supporting applications into a seamless flow supporting agent-driven and customer-driven interactions.Enterprise Offers centralizes the complex rules and dependencies for DIRECTV's programming offerings, ensuring the customer is presented with the best offers available, and can make informed decisions about their programming subscriptions.

Lead senior analysts focusing on integration in a complex computing environment.

Performed multiple roles for Video Direct-to-Home pioneer. Managed projects, provided business and technical requirements gathering and analysis for the same projects. In these roles, I worked on projects to realign a severe out-of-balance condition in our financial reporting, improve the billing reports, migrate customers from the USSB billing system to the DIRECTV systems, and helped bring 3 generations of middleware to fruition.

Led development team of Filenet developers to modernize and streamline all aspects of enrollment and claims processing for PacifiCare.

Senior systems programmer for "Delivery" Provide design and development of customer-specific applications, often collaborating with the client's development teams.Provide pre-sales support to sales engineers for contract bids, sales presentations, and the like.

Senior Developer, Training, Customization for Netron CAP installations. Assist client's programming staff with the Netron CAP tool, while delivering projects for the client using the tool. Develop new modules (frames) for the CAP tool.Provide pre-sales support to sales engineers: demonstrating product capabilities, executing programmer-in-a-box challenges.

As a Fellowship student, supported advanced radar design engineers with radar footprint modeling.Once graduated, programmed electro-optical device control and thermal imaging displays. Assumed system manager and site manager responsibilities for a VAX 8600 departmental computer. Responsible for budget and cost recovery within 3% of expenses, yearly.