Sue Clarke Email & Phone Number

International, Based Near Peterborough, UK

Partnering with you to: *Think at your best*Step up, play bigger*Influence with an authentic voice - or help others to do so *Create impact in a new role *Understand, navigate, improve key/difficult relationships *Develop resilience *Increase confidence *Be a better leader *Build better teams *Run better projects *Lead others through change, whilst at the.

The AC is a leading professional body dedicated to promoting best practice and raising the standards of coaching worldwide. I assess accreditation applications for the Association's Coach and Executive Coach accreditation schemes and undertake adhoc projects such as reviewing and updating guidance material for applicants wishing to upgrade their level of.

Peterborough, UK

[Rebus HR was formerly Peterborough Software]Managed Customer Services Department of 50+ staff, comprising Help Desk, Account Management, Supply and Switchboard functions, supporting 1000+ customers. Led a cross-training programme for analysts achieving 20% increase in staff productivity to support surge in customer demand following launch of new products.

Peterborough, UK

Managed team of help desk and implementation analysts. Redesigned help desk issue management process, improving call response times from 7 to 77%; developed culture of skill and knowledge sharing and embedded this into performance review process to ensure buy-in; designed and ran ‘Dealing with Challenging Customer Situations’ course to help team.

Peterborough, UK

Career change from HR, into a 'sharp-end' customer facing role with the largest HR and Payroll software provider in the UK. Steep learning curve - from a position of relative expertise in HR, I now knew less about IT than the most junior team member. Provided telephone hotline support and on-site consultancy to customers; coached colleagues in product.

Pebble Mill, Birmingham, UK

Role encompassed job design, staff development, disciplinary issues, and HR advice and support. Initiated investigation into a long-outstanding pay disparity for a group of female staff and successfully argued the case to end the inequality. A bonus was the constructive relationship building generated with the Trade Union Rep who'd been unable to make.

Brisbane, Australia

Metway Bank had just converted from a building society and was the fastest growing bank in Queensland. Role covered recruitment & selection, training, performance matters, health & safety and all HR-related advice and support. Entailed swiftly adapting to a different culture and different legal framework, plus Customer Service, Aussie style (which I.

Croydon, Surrey, UK

Worked alongside the HR Manager to set up a new department in the Community Unit providing a full HR service, including recruitment and selection (in a difficult hiring and retention market for nurses), performance issues, health & safety and advice on all personnel matters. Nursing managers - who had initially opposed the need for the new service - became.

Croydon, Surrey, UK

Part of the NHS Graduate Trainee Scheme, rotating through the Personnel and Training functions, 'learning the ropes' of HR. Noticed that a high number of staff dismissals involved alcohol-related offences and designed and ran a management training programme to help managers recognise signals and constructively engage with them. Programme was subsequently.

Accredited Master Executive Coach

Accredited coach since 2006

Education record

Training based on the 'human givens' approach to living a mentally healthy and fulfilling life See: http://www.hgi.org.uk

Diploma In Life Coaching, Distinction

Diploma In Hypnotherapy And Psychotherapy, Distinction

Diploma In Personnel Management, Distinction

Ba Hons, 2.1