Sue Naidoo Email & Phone Number

South Africa

• Assisted clients with their Regulatory requirements in line with their workflow screenings (PEPs/ Sanctions/ Regulatory Enforcements/ Other Bodies/ Media Check/ OGS/ Watchlists)• Retained a BOB of 1200 accounts, developed multi-national client relationships across the globe• Retention rate of 80% with new lead generations of 50%• 2023-2024 generated 57 new leads, 35 signed up & provided customer centric onboarding experiences, 50% impact• Improved operational efficiency by identifying and implementing practical solutions for improvement• 80% saved cancellations & retained these clients with constant collaborations, solution outcomes in line with their workflow & understanding the product• 80% digital campaigns impact on 3000 + users, conducting 14 live led webinars monthly to ensure the smooth transition of clients deploying the data solution into their workflow by understanding the data & it’s outcome• 3000 users contacted weekly with product updates, best practices, insights, new functions of tool• My introduction of process improvements led to significant time saving and increased accuracy in deliverables• 10/10 scorings on customer feedback on daily, weekly, monthly training & webinar interactions• VOC (voice of the customer) feedback tracked daily• 2-time award winner for highest CSM achievement in contacting all clients in the month

City Of Johannesburg, Gauteng, South Africa

● R2.7 million profits generated over budget on evergreens in 2017● R2 million revenue per annum retained with successful client renewals● 3000 contractual accounts managed● Initiated and negotiated contracts making critical adjustments● Partnered with legal counsel to resolve disputes and clarify contract terms, thereby reducing liabilities● Monitored contact budgets and expenditures to ensure financial accountability throughout the projects lifecycle● Collaborated with financial managers to bolster business development initiatives● 30% contractual issues & 70% project progress discussed through 2 bi-weekly meetings initiated with internal stakeholders ● 70% legal risks minimized through comprehensive contract review and risk assessments

City Of Johannesburg, Gauteng, South Africa

● 1000 evergreen accounts managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements● Contributed to revenue growth with effective upselling strategies based on comprehensive knowledge of products and services.● 80% successful turn-around client renewals based on frequent client engagements & follow ups● Maintained a thorough understanding of industry trends, enabling informed recommendations on products or services that could benefit clients'' businesses.● Served as the primary point of contact for assigned clients, coordinating all aspects of their relationship with the company from initial inquiries through successful project completion.● 100& detailed records reconciliation of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.

City Of Johannesburg, Gauteng, South Africa

● 100 logistic inbound stock maintained daily. ● 100-200 daily email queries attended to on outbound stock from suppliers● Participated in workshops and meetings to further professional development and personal growth. ● Enhanced team productivity by providing regular updates and fostering communication, thus promoting a collaborative work environment.● Coordinated the logistics of inbound and outbound shipments.Catalyzed business growth by identifying opportunities for process improvements and recommending viable solutions.

City Of Johannesburg, Gauteng, South Africa

● Developed and managed multiple 5 databases for tracking statistical data. ● 2000 quality checks per month administered on POD’s● 50 contracts checked & enhanced quality control process efficiency by optimizing workflows and reducing redundancies.● Built strong relationships with suppliers to foster proactive communication and address issues early. ● Gathered and evaluated data to assess the effectiveness of quality control procedures. ● Reviewed data and adhered to standard practices for problem-solving. ● Acted as a liaison between the quality control department, other departments, and contractors, offering updates and advice on projects.

City Of Johannesburg, Gauteng, South Africa

• Enhanced administrative processes by implementing efficient systems and procedures, which led to increased productivity. • Ensured smooth office operations through effective leadership and administrative skills. • Oversaw the quality and accuracy of documents, facilitating coordination between various personnel and departments. • Delivered outstanding customer service as the initial point of contact for clients, swiftly resolving issues and cultivating strong relationships with key stakeholders. • Aided executive leadership with calendar management, travel arrangements, drafting correspondence, preparing for meetings, and other tasks. • Addressed, investigated, and resolved queries from internal staff, external departments, and customers. • Managed the organization of large-scale events and conferences, ensuring their successful operation and enjoyable experiences for participants. • Recorded and updated departmental data in the company database.

City Of Johannesburg, Gauteng, South Africa

• Managed 20 staff members• Highest sales achievement of R100 000 over sales target of R1.5 million per annum• Multiple time award winner for highest sales and best customer service provided• Collaborated with management to develop strategic plans for business expansion and enhancement. • Supported junior staff in their professional growth by providing role-specific guidance. • Mentored team members to encourage professional development and accountability. • Devised strategies to elevate sales and profitability. • Conducted regular inventory audits to ensure stock levels, address discrepancies, and forecast needs. • Generated repeat business through outstanding customer service and attentive issue resolution. • Evaluated employee performance, delivering constructive feedback for growth. • Initiated staff training programs to enhance product knowledge and customer service skills. • Increased sales through strategic merchandising and targeted promotions. • Aided the hiring process by participating in interviews, selection, and orientation of new hires.

Certificate, Compliance And Risk Management, 80

Fundamentals of Compliance and Risk Management

Management Development Programme Advanced, Business Administration, Management And Operations, 80

Business Management Human Resources Management Sales Management Marketing Management Operations Management Financial & Accounting.