Sugata Sengupta Email & Phone Number

Bengaluru, Karnataka, India

- Started as L1 analyst, promoted to L3 senior analyst within 18 months, currently working as Team Lead, Highly self-motivated individual and with a go-getter attitude for any assigned work.- Vendor Manager for few of the largest International IT Telecom suppliers of US, Europe, Singapore and Australia; end to end responsible for governing Fin-Ops Management, Supplier Performance, Operations Management and Risk Management.- Managing governance meeting with Supplier, IT Business… Show more - Started as L1 analyst, promoted to L3 senior analyst within 18 months, currently working as Team Lead, Highly self-motivated individual and with a go-getter attitude for any assigned work.- Vendor Manager for few of the largest International IT Telecom suppliers of US, Europe, Singapore and Australia; end to end responsible for governing Fin-Ops Management, Supplier Performance, Operations Management and Risk Management.- Managing governance meeting with Supplier, IT Business partners and third-party vendors ensuring adherence to quality process/deliverable in timely manner as per Service Level Agreement.- Coordinating with I&O IT Business stakeholders and Service Owners, ensure timely and effective completion of projects and initiatives, conveying updates on operational status and business insights internally as well as externally during weekly/monthly reviews working in Agile environment.- Identifying the scope of automation within the process and project managing implementations of the ideas, assisting in strategic planning, policy development, and decision-making.- Proficient with Auditing, Negotiated over $5M as a part of audit savings.- Responsible for Team OKR tracking, coordinating with Product Managers for DOE Update.- Hands on with Sourcing technical writing review.- Liaison with supplier team as well as internal stakeholders including IT business partner, Finance team, Indirect Supply Chain team for resolving discrepancies to deliver efficient workflow and defining new guideline/process to stabilize the operation.- Proficient in data analysis and presentation creation through dashboard and advanced excel and maintaining database for data retrieval through query management and data analysis Show less

Bengaluru, Karnataka, India

Bengaluru Area, India

Kolkata Area, India

- Operations Lead for Communications Landscape, responsible for end to end service delivery assurance and customer satisfaction for client organization’s overall communications landscape comprising of multiple applications, working as the first escalation point for OLM and business stakeholders; providing technical assistance to team members for meeting project deliverables as well as team objective ensuring adherence to quality process and service delivery takes place within service level… Show more - Operations Lead for Communications Landscape, responsible for end to end service delivery assurance and customer satisfaction for client organization’s overall communications landscape comprising of multiple applications, working as the first escalation point for OLM and business stakeholders; providing technical assistance to team members for meeting project deliverables as well as team objective ensuring adherence to quality process and service delivery takes place within service level agreement.- Worked as a BA on the Ops side for the Dev-Ops team to define the product requirements, coordinating with the third-party vendor & client organization for application development & migration, working as the first point of contact for the business stakeholders and big shots including direct/indirect requests from Product Owner, Internal Advisors, and VP.- Control auditor for BC Prime application across portfolio adhering to compliance policy- Proficient in managing high-severity incidents and Having hands on experience on working with Situation & Major Incident events to ensure service availability with minimal delay and impact towards ensuring smooth operations and managing end-to-end Service Management Operations.- Responsible for managing service operations in multi-vendor environment, negotiating with other application vendors across globe ensuring proper management of vendor pending issues and timely service within SLA based on customer feedback from service operations prospective. Show less