Manage patient flow (i.e., referral outreach, work queue, epic pool, and in-basket management) by integrating processes and centralizing referrals to optimize operations and avoid poor referral handoffs. Supervise daily operations of 10+ patient access support programs by monitoring timely execution and quality. Work closely with cross-functional leadership to develop a roadmap to ensure more equitable, culturally adapted, and appropriate patient care by critically examining current pathways… Show more Manage patient flow (i.e., referral outreach, work queue, epic pool, and in-basket management) by integrating processes and centralizing referrals to optimize operations and avoid poor referral handoffs. Supervise daily operations of 10+ patient access support programs by monitoring timely execution and quality. Work closely with cross-functional leadership to develop a roadmap to ensure more equitable, culturally adapted, and appropriate patient care by critically examining current pathways and access to services. Key Accomplishments: ▪Play an integral role in the workflow coordinating team to drive comprehensive cancer support program initiatives that catalyzed clinical responsiveness to referrals. ▪Increase patient access to care by delivering innovative solutions to impediments. ▪Decrease no-shows and cancelations by maintaining open client communication and establishing cross-functional communication with the referring provider and treatment team. Show less

Orchestrated individual and group therapy sessions while completing interventions and providing consultation to healthcare team members on screenings, diagnoses, treatment, and management. Performed psychosocial diagnosis and treatment assessments of patients to meet their healthcare needs. Prepared and customized patient discharge plans by collaborating with physicians, caregivers, patients, families, and other departmental team members. Key Accomplishments: ▪Oversaw patients with… Show more Orchestrated individual and group therapy sessions while completing interventions and providing consultation to healthcare team members on screenings, diagnoses, treatment, and management. Performed psychosocial diagnosis and treatment assessments of patients to meet their healthcare needs. Prepared and customized patient discharge plans by collaborating with physicians, caregivers, patients, families, and other departmental team members. Key Accomplishments: ▪Oversaw patients with borderline personality, schizophrenia, major depressive, and bipolar disorders by understanding their financial status, diagnosis, discharge needs, and documents for ongoing review. ▪Liaised with various care companies, including Alliance, Eastpointe, Partners, Sandhills, Trillium, and Vaya, to innovate and grow organizational competitiveness. ▪Achieved predictive discharge rate of up to 100%. ▪Decreased the rehospitalization rate by 50% for the child and adolescent unit. Show less

Performed psychosocial assessments and diagnoses while providing treatment and counseling to patients and families. Led healthcare team members, social work interns, and case managers in screening, identifying, and providing consultative services. Key Accomplishments:▪Drove continuous performance and quality improvement initiatives by leading social work department activities. ▪Revamped patient care, operational efficiency, and regulatory compliance up to 70%.