Part of Professional Services Organization (PSO) team which helps VMware customers to successfully implement their business plans from adoption all the way to a fully functioning Software Defined Data Center (SDDC). Working with customers on SDDC/Cloud Assessment, Design and Deploy, Capacity Management and SDDC/Cloud Automation.

- Virtualization Subject Matter Expert (SME) responsible for increasing virtualization footprint in the company.- Worked on data center consolidation projects to reduce Power/Space/Cooling requirements and IT costs.- Worked on implementing cloud platform based on OpenStack Platform.- Designed and implemented new generation Data Centers using Software-Defined Data Center technology.- Worked on expansion of IT footprint into additional facilities for supporting new business requirements.- Successfully virtualized various applications into VMware vSphere environment reducing physical server foot print.- Worked on VDI farm design and deployment.- Worked on various automation projects in virtualization and cloud space.Technologies:VMware vSphere 4.x, 5.x & 6.x, Windows Server 2008 & 2012, Citrix XenApp 6.x/7.x,Citrix XenDesktop 7.x, Hyper-Converged Infrastructure Solutions, RedHat OpenStack, Amazon Web Services, Docker and Scripting.

- Worked on virtualized environment design and implementation projects based on VMware vSphere.- Worked on business continuity and backup solutions deployment, Citrix VDI design and implementation projects.- Delivered L2 support on VMware products (vSphere, vCenter Server, Site Recovery Manager, etc), Windows Active Directory Services and Citrix Solutions (XenApp, XenDesktop).- Handled VMware Tech Lead role, improved support experience by closely associating with VMware Technical Support Management.Technologies:VMware VI 3.x, vSphere 4.x & 5.x, Windows Server 2003 & 2008, Citrix XenApp 4.5, 5.0 & 6.0, Citrix XenServer 5.0, 5.5 & 6.0, Citrix XenDesktop 4.0, 5.0 & 5.5.

- Represented Microsoft and worked with premier segment customers in resolving problems on Windows Active Directory Services.- Responsible for efficiently managing the relationship with premier customers and thoroughly documenting their cases.- Wrote technical articles, solution objects that form the basis for public Knowledge Base and sample programs for internal tool kits.Technologies:Windows Active Directory Services on Windows 2000 & 2003.

Worked as part of internal IT support team providing technical support on Windows platforms. Handled single point of contact (SPOC) role serving as the coordinator for couple of clients. Handled project implementation by coordinating with the client and various teams within the company. Was designated as escalation point of contact for couple of projects. Handled inventory and vendor management.Technologies:Windows 2000/2003, Citrix Presentation Server, Microsoft Office.

Worked on outsourced project providing support on technical issues for Gateway customers. Gateway Inc. is a computer manufacturer based in South Dakota, USA developing a wide range of personal computers, computer monitors, servers, and computer accessories.Technologies: Microsoft Windows (desktop OS), x86 HardwareWorked on outsourced project providing technical support for Hewlett-Packard (presently HP, Inc.) and Compaq (acquired by HP) personal computers. Technologies: Microsoft Windows (desktop OS), x86 Hardware

Worked on software projects for non-destructive testing (NDT) analysis, software uses output of techniques like ultrasonics to inspect/test materials, components or assemblies for discontinuities, or differences in characteristics without destroying the serviceability of the part or system.Technologies: Microsoft VC++Worked on website development projects (for various sectors).Technologies: HTML, JavaScript, Microsoft ASP.net, Microsoft Internet Information Server