Sujit Chatterjee Email & Phone Number

Kolkata, WB, IN

Multiple Locations, India

• Porting of applications (deemed fit for cloud migration) from customer’s IT landscape into multi cloud environment comprising of both private and public cloud, and remaining on prem IT footprint for a Telecom giant in.
• Managing multiple projects (both cloud and non-cloud) at a time with competing resources at a global level by applying modern PM practices to achieve the highest results
• Identification and management of project scope, dependencies, and key milestones across all functional areas of the business while engaging with senior customer stakeholders, application owners et al
• Identify and engage key resources needed to execute each migration project’s plan
• Collaborated with Technical Architects, cloud developers, DBAs to determine strategies like Rehosting, Re- platforming, Repurchasing, Refactoring, Retiring and even Retaining of application, data and services to the.
• Manage risks and change management processes for all assigned projects, working with peers and leaders to take corrective action as necessary

Multiple Locations, India, Germany

• Oversaw implementing Cross Functional Services (based on ITSM) in accordance with customer’s ITIL setup for DC migration (multiple countries, fail over DCs) as Program Manager for a German chemical major
• Service designing for DC transformation, onboarding of services in ServiceNow and further aligning support for On-shore, Near-shore and Off-shore model as per requirement of organization
• Discussion and agreement of all ITSM practices with customer representatives to establish SOPs, service management, testing validation and readjusting Service Level Management and KPIs for entire application landscape
• Worked as SIAM consultant for the connectivity services, Infrastructure of a large German multi-national business conglomerate
• Reviewed and suggested improvements for Telecom Service Providers across locations in Europe
• Has experience of leading multi-cultural teams across with colleagues and different vendors, stakeholders from Netherlands and United Kingdom from client locations in Germany

Kolkata Area, India

• IT Service Delivery Manager responsible for internal IT deliveries in India, leading a team (~ 90 FTEs, incl sub-cos)
• Ownership of change control procedure: reviewing new RFP´s, drafting of SOWs, managing the change control tracking tool, ensure the signatory process is completed etc.
• Customer relationship management at all levels including CXO, Country-Head
• Ownership of the Client Satisfaction (CSAT) process for the contract by implementing adequate multi-Service Line governance with customer (e.g. in outsourcing or other complex deals) to ensure actions are defined and.
• Proactively manage Customer & subcontractors claims to support negotiations and prevent formal disputes, managing responses and advise business partners of contractual position and risks. Assist in defining, agreeing.
• Developing and administering subcontracting/third party/alliances agreements related with the engagement in coordination with the purchasing department: preparation of back to back with flow down provisions.

Kolkata Area, India

• Designated Information Security Adviser for projects at Kolkata location
• Facilitated and actively participated in surveillance audits for ISO 9001, ISO 20000 and ISO 27001 standards with external Audit Organization
• Document risk treatment of Information Security at the project level and device risk mitigation plans
• Conducted in-house training on Information Security Awareness & both on ITIL Version 2.0 and 3.0 at the organization level

Kolkata Area, India

• Instrumental in setting up and managing Problem Management team (20 FTEs) afterwards for remote support of high-end IP convergence switches deployed in Germany in alignment with ITIL framework
• Responsible for Technical Compliance meetings with Siemens Back Level Support / Global Vendor Support Team and prepare the action plan for Corrective Action / Preventive Action
• Successfully transitioned projects in the field of IT Infrastructure and Managed IT Services space from Germany, Austria and United Kingdom
• Handled RFPs as Technical SPOC with the Deal Solutioning team
• Adept in handling German clients

• Responsible for IT Infrastructure facilities (Networking, Hardware, Software, Security, Instant Messaging, Lotus Notes) pan India
• Hardware procurement, software licensing, IT inventory management
• Coordinating with Departmental / Corporate Group Company Heads for any IT requirement including addition / modification of the applications or IT infrastructure
• Enterprise LAN & WAN infrastructure availability of 99.95% as per OLA
• SLA monitoring of Internet Service Provider (Reliance Infocomm Ltd )
• Vendor Management, Capacity Planning, Resource management and administration

Kolkata Area, India

• Responsible for providing consultancy and support in the area of Desktop, Server and Network
• Provided turnkey solutions to Customers in Projects working as Resident Engineer / Facility Management Engineer in enterprise setups comprising of multi-location VPN and IPLC links
• Maintaining Network Infrastructure and coordination with offshore IT Support team in 24/7 environment

• Responsible for providing Customer Support and consultancy to Customers in and around Kolkata
• Provided IT hardware support and System Administration as Resident Engineer in KPMG India Pvt. Ltd. In their regional office in Kolkata

Mca, Computer Science

Pg Diploma In Mktg Mgmt., Marketing/Marketing Management, General, A

Gniit

B.Sc.