• Porting of applications (deemed fit for cloud migration) from customer’s IT landscape into multi cloud environment comprising of both private and public cloud, and remaining on prem IT footprint for a Telecom giant in northern Europe• Managing multiple projects (both cloud and non-cloud) at a time with competing resources at a global level by applying modern PM practices to achieve the highest results• Identification and management of project scope, dependencies, and key milestones across all functional areas of the business while engaging with senior customer stakeholders, application owners et al• Identify and engage key resources needed to execute each migration project’s plan• Collaborated with Technical Architects, cloud developers, DBAs to determine strategies like Rehosting, Re- platforming, Repurchasing, Refactoring, Retiring and even Retaining of application, data and services to the cloud• Manage risks and change management processes for all assigned projects, working with peers and leaders to take corrective action as necessary• Manage and actively provide oversight of the execution of multiple project plans by communicating to internal and external stakeholders including performance / financials as deemed necessary • Has experience of leading multi-cultural teams across with colleagues and different vendors, stakeholders from Germany, Netherlands and United Kingdom

• Oversaw implementing Cross Functional Services (based on ITSM) in accordance with customer’s ITIL setup for DC migration (multiple countries, fail over DCs) as Program Manager for a German chemical major• Service designing for DC transformation, onboarding of services in ServiceNow and further aligning support for On-shore, Near-shore and Off-shore model as per requirement of organization• Discussion and agreement of all ITSM practices with customer representatives to establish SOPs, service management, testing validation and readjusting Service Level Management and KPIs for entire application landscape • Worked as SIAM consultant for the connectivity services, Infrastructure of a large German multi-national business conglomerate• Reviewed and suggested improvements for Telecom Service Providers across locations in Europe• Has experience of leading multi-cultural teams across with colleagues and different vendors, stakeholders from Netherlands and United Kingdom from client locations in Germany• Adjudged as ‘STAR’ performer in Atos upon receiving multiple customer appreciations

• IT Service Delivery Manager responsible for internal IT deliveries in India, leading a team (~ 90 FTEs, incl sub-cos)• Ownership of change control procedure: reviewing new RFP´s, drafting of SOWs, managing the change control tracking tool, ensure the signatory process is completed etc.• Customer relationship management at all levels including CXO, Country-Head• Ownership of the Client Satisfaction (CSAT) process for the contract by implementing adequate multi-Service Line governance with customer (e.g. in outsourcing or other complex deals) to ensure actions are defined and implemented to prevent / close any gap there in• Proactively manage Customer & subcontractors claims to support negotiations and prevent formal disputes, managing responses and advise business partners of contractual position and risks. Assist in defining, agreeing and implementing strategy for resolution. Claim management set-up and follow-up• Developing and administering subcontracting/third party/alliances agreements related with the engagement in coordination with the purchasing department: preparation of back to back with flow down provisions, negotiation with third parties and follow up their major corresponding obligations• Provide support for risk management tracking, monitoring and mitigation. Escalation of issues and deviations as needed • Grow External Revenue by harvesting the account Y-o-Y with identifying and closing opportunities with support of Sales team by ensuring additional client demands are translated into agreed service enhancements including Upselling Service Line services or Securing renewal of existing contracts• Accountable for adequate billing / financials management, Profit Delivery and Y-o-Y improvement• Applying people, process, problem-solving, technical skill to improve individual, multiple team and organizational performance, that led to projects twice adjudged as ‘Best Project’ in EMEA

• Designated Information Security Adviser for projects at Kolkata location• Facilitated and actively participated in surveillance audits for ISO 9001, ISO 20000 and ISO 27001 standards with external Audit Organization• Document risk treatment of Information Security at the project level and device risk mitigation plans• Conducted in-house training on Information Security Awareness & both on ITIL Version 2.0 and 3.0 at the organization level

• Instrumental in setting up and managing Problem Management team (20 FTEs) afterwards for remote support of high-end IP convergence switches deployed in Germany in alignment with ITIL framework• Responsible for Technical Compliance meetings with Siemens Back Level Support / Global Vendor Support Team and prepare the action plan for Corrective Action / Preventive Action• Successfully transitioned projects in the field of IT Infrastructure and Managed IT Services space from Germany, Austria and United Kingdom • Handled RFPs as Technical SPOC with the Deal Solutioning team• Adept in handling German clients

• Responsible for IT Infrastructure facilities (Networking, Hardware, Software, Security, Instant Messaging, Lotus Notes) pan India• Hardware procurement, software licensing, IT inventory management• Coordinating with Departmental / Corporate Group Company Heads for any IT requirement including addition / modification of the applications or IT infrastructure• Enterprise LAN & WAN infrastructure availability of 99.95% as per OLA• SLA monitoring of Internet Service Provider (Reliance Infocomm Ltd )• Vendor Management, Capacity Planning, Resource management and administration• Member of the core team responsible for formulation of strategic IT initiatives in the area of Business Applications and IT Infrastructure• Customised Business Applications in the field of Sales, Marketing, Logistics for group companies • Operational control, administration, maintenance and management of IT service in the area of Business Applications and IT infrastructure facilities including System administration• Administered Microsoft Active Directory on Windows 2003 Server with 1500+ end users pan India• Preparation, monitor and control of 1yr. / 3yr. IT Budget for Business Applications and IT Infrastructure • Part of the core team for implementation and maintenance of group standard• Giving compliance to the auditor’s note on any live applications and company’s QMS objectives • Apprising Functional Head about the developments in IT industry and it’s suitable application tuned to the company’s business goal • Recruiting professionals as and when required• Formulation of Corporate IT Policy and procedures for IT operations• Resource management and administration• Bring in customer focus

• Responsible for providing consultancy and support in the area of Desktop, Server and Network • Provided turnkey solutions to Customers in Projects working as Resident Engineer / Facility Management Engineer in enterprise setups comprising of multi-location VPN and IPLC links• Maintaining Network Infrastructure and coordination with offshore IT Support team in 24/7 environment

• Responsible for providing Customer Support and consultancy to Customers in and around Kolkata• Provided IT hardware support and System Administration as Resident Engineer in KPMG India Pvt. Ltd. In their regional office in Kolkata