Sukanya Shyam Email & Phone Number

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Singapore

📈 Optimized Salesforce CRM Infrastructure: Improved data accuracy by 20% through field creation and mapping across Lead, Opportunity, and Account objects. Conducted 1:1 meetings to align CRM enhancements with team needs, resulting in a 15% faster lead conversion.📊 Custom Dashboards Development: Developed and maintained 10+ custom dashboards, increasing KPI visibility by 20% and enabling 15% faster decision-making for management and sales teams.⚙️ Sales Process Streamlining: Streamlined sales processes and automated workflows, reducing lead times by 25% and boosting sales productivity by 30%.🔍 Root-Cause Analysis: Conducted analysis uncovering $500k in untapped revenue opportunities, leading to a 10% sales increase in the first quarter.🔗 CRM Integration: Integrated CRM with tools like Gong, Monday.com, HubSpot, SharePoint, and Microsoft Teams, enhancing workflow efficiency by 20% while maintaining 99% data integrity through regular audits.

Bengaluru, Karnataka, India

🔍 Sales Process Analysis & Optimization: Analyzed and optimized sales processes, improving lead generation and pipeline management efficiency by 20%. Implemented automation solutions that streamlined workflows, reducing manual effort by 25%.📊 Data Hygiene Management: Managed data hygiene within Salesforce, increasing data accuracy by 15% and ensuring compliance with data governance policies.🤝 Cross-Functional Collaboration: Conducted a detailed analysis of customer operations processes across sales, contracts, and finance, leading to a 30% improvement in cross-functional collaboration.📝 Process Documentation: Created and documented 10+ process workflows for Lead to Opportunity (L2O), providing clarity that supported future automation projects.⚙️ Pipeline Management Optimization: Oversaw L2O and Product-Led Growth (PLG) processes, optimizing pipeline management and contributing to a 10% reduction in the sales cycle.🛠️ Tech Stack Tools: Slack, Confluence, Atlassian (JIRA), Lucidchart, Monte Carlo, G-suite, Salesforce

Gurugram, Haryana, India

📊 Revenue Management: Managed revenue reporting in compliance with GAAP, improving forecasting accuracy by 15% and ensuring consistent financial reporting across Salesforce and financial tools.🔄 Process Flow Development: Developed new process flows, including optimizing the Quote-to-Cash (QTC) process with Salesforce CPQ, increasing revenue operations efficiency by 20% and enhancing collaboration with enterprise sales and customer success teams.✅ Data Quality Improvement: Improved data quality in Salesforce and financial systems by 15% through audits, ensuring compliance and increasing reporting accuracy.👥 Enterprise Client Onboarding: Onboarded 50+ enterprise clients into Salesforce, Gainsight, and Clari, optimizing processes and reducing onboarding time by 10%.📈 Revenue Forecasting Maintenance: Enhanced revenue forecasting and renewal reports, contributing to a 10% increase in renewal rates through accurate data reporting.📑 Contract Verification & Coordination: Verified contract and order forms for accuracy and compliance, ensured timely handoff to Implementation Services, coordinated audits of closed orders, and enforced best practices around deal structures and pre-sale processes.🛠️ Tech Stack Tools: Slack, Atlassian (JIRA), G-suite, Salesforce CPQ, Ironclad, DataLoader.io

Bengaluru, Karnataka, India

📦 Order Process Management: Oversaw the order process, ensuring 98% on-time fulfillment and collaborating with internal customers to achieve a 95% accuracy rate in order processing.⏱️ Delay Escalation: Promptly escalated order delays to relevant departments and management, reducing delay resolution time by 30% and maintaining overall operational efficiency.🎯 Quality and Productivity Standards: Maintained quality and productivity standards, achieving set targets for volume, resulting in a 20% increase in order throughput over the previous quarter.💬 Customer Support: Responded to internal customer inquiries with a 90% satisfaction rating, collaborating with team members to meet customer needs efficiently.🔧 System Maintenance: Managed online systems, resolving access issues within 24 hours on average, and maintained customer master data records with a 99% accuracy rate, assisting the billing team with invoice verification.📊 Performance Monitoring: Conducted regular audits on orders to prevent invoicing errors, achieving a 15% reduction in billing discrepancies, and prepared reports to monitor team performance, overseeing key strategic accounts like BNP Paribas, Bank of America, Morgan Stanley, ING Bank, Goldman Sachs, JP Morgan, and Citibank.

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

🔍 Order and Interface Monitoring: Monitored and resolved order and interface issues, achieving a 95% resolution rate and ensuring timely processing of 100% of orders received through phone and email in CRM and Salesforce.💳 Billing and Order Management: Resolved billing queries and entered orders in SAP, managing the quality review of daily orders to prevent incorrect invoicing, resulting in a 30% reduction in billing discrepancies.📈 Operational Metrics Execution: Executed operational metrics and provided SLA reporting, maintaining an average SLA compliance rate of 98% across all operational processes.🤝 Cross-Department Collaboration: Liaised with internal contacts in sales, marketing, logistics, and distribution, improving response times to customer inquiries by 25% and ensuring 100% of internal and external customer requirements were met.📑 Pending Orders Review: Managed the review of pending orders and trial reports, ensuring timely release of services and achieving a 20% increase in service release efficiency while meeting volume, service, and quality targets.📝 Knowledge Documentation Contribution: Contributed to the documentation of 10+ knowledge articles on new products and processes, enhancing team training and internal resource availability by 15%.

Post Graduate Diploma, Banking And Financial Management

Bachelor Of Business Administration (B.B.A.), Finance

Xiith, Pcm+Cs

Xth, Cbse