Sukhpreet Singh Email & Phone Number

Bengaluru, Karnataka, India

• Customer Resolution: Analyzed customer data to identify event specific impacted customers and remediation liability
• CR offshore squad lead for events to remediate customers using analytics & computed bank’s liability of NZ$ 320K
• Consulted the product team supporting data evidence to modify decisions which reduced bank’s liability by NZ$1.4M
• Collaborated with CR squads to identify data needs and provide data-driven solutions for events as a Data Coach
• Trained &mentored the new batch to help them get started by providing knowledge for the end-to-end CR processesLeadership: Instrumental in hiring, mentoring and training people for NZ data and led Process Improvement.
• Screened resumes and conducted interviews to acquire talent for NZ data and gave a training session to the other interviewers about the framework to aid their interview taking experience

Bengaluru, Karnataka, India

• Marketing Analytics: Spearheaded global B2B market pricing automation and analytics leading to 85% utilization.
• Led data collection, analysis, customer segmentation, interpretation efforts, identifying key trends and patterns to drive informed decision-making processes for global markets leading to $150M in revenue
• Developed and maintained Power BI dashboards, providing visually compelling and actionable insights to regional stakeholders used for implementing business strategies leading to 14% growth in customer acquisition
• Built forecasting models using Machine Learning algorithms to provide direction on expected behaviors and performance in the marketplace, supporting strategic corporate growth opportunitiesInnovation: Managed.
• Identified and implemented process improvements and operational efficiency measures based on data analysis and innovative web tool, resulting in cost savings and enhanced productivity from 2 weeks to just 1.
• Orchestrated cross-functional collaboration to analyze data requirements and comprehensive understanding of business needs; facilitated process improvement initiatives resulting in a 25% reduction in cycle time

Bengaluru, Karnataka, India

* Demonstrated strong leadership skills as the Project Lead for diverse initiatives, such as GSP2DS, eMBP Self-Serve Website, MDT, SDT, BDY, EU Repositioning Dashboard, and Domain Data Dashboard, successfully delivering results and exceeding project objectives.* Drove innovation projects focused on enhancing operational efficiency and streamlining BAU.

Bengaluru, Karnataka, India

Customer Analytics:* Consulted regional partners to address business problem statements using data-driven analysis.* Developed and generated comprehensive customer behavior reports across various channels, utilizing insights to create automated Customer 360 visualization dashboards.* Implemented Natural Language Processing (NLP) techniques to analyze.

New Delhi

Quality Assurance:* Conducted Quality Assurance inspections as part of Project Dhruva in the Retail Outlets of Indian Oil Corporation Ltd.* Executed thorough inspections to assess the quality of operations and customer experience.* Submitted detailed inspection reports to senior stakeholders, highlighting areas of improvement and recommending strategies.

Chandigarh Area, India

• Web Development & Analytics: Developed websites across diverse industry domains and employed analysis techniques
• Designed and developed websites for startup clients, offering expert consultation on UI/UX strategies aligned with their specific business objectives.
• Monitored website performance using Google Analytics and managed Search Engine Optimization (SEO) initiatives.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Coordinator, Olympia-Sports Committee; Coordinator, Saamanjasya, a CSR Club; OYO Campus Commander for OYO Rooms.

Bachelor Of Engineering (B.E.), Computer Engineering