Lead Data Analyst - Manager
Current- Customer Resolution: Analyzed customer data to identify event specific impacted customers and remediation liability
- CR offshore squad lead for events to remediate customers using analytics & computed bank’s liability of NZ$ 320K
- Consulted the product team supporting data evidence to modify decisions which reduced bank’s liability by NZ$1.4M
- Collaborated with CR squads to identify data needs and provide data-driven solutions for events as a Data Coach
- Trained &mentored the new batch to help them get started by providing knowledge for the end-to-end CR processesLeadership: Instrumental in hiring, mentoring and training people for NZ data and led Process Improvement.
- Screened resumes and conducted interviews to acquire talent for NZ data and gave a training session to the other interviewers about the framework to aid their interview taking experience