Sukhpreet Singh Email & Phone Number

Bengaluru, Karnataka, India

Customer Resolution: Analyzed customer data to identify event specific impacted customers and remediation liability • CR offshore squad lead for events to remediate customers using analytics & computed bank’s liability of NZ$ 320K• Consulted the product team supporting data evidence to modify decisions which reduced bank’s liability by NZ$1.4M• Collaborated with CR squads to identify data needs and provide data-driven solutions for events as a Data Coach• Trained &mentored the new batch to help them get started by providing knowledge for the end-to-end CR processesLeadership: Instrumental in hiring, mentoring and training people for NZ data and led Process Improvement initiatives• Screened resumes and conducted interviews to acquire talent for NZ data and gave a training session to the other interviewers about the framework to aid their interview taking experience• Leading initiatives like using Generative AI via Github Copilot and Python for the CR team to enhance process efficiency and devising faster solutions aiming to reduce the effort of 4 weeks to 3 days• Developed training plans for Data Analysts and mentored team members for upskilling them towards understanding the CR event lifecycle along with in-depth banking knowledge

Bengaluru, Karnataka, India

Marketing Analytics: Spearheaded global B2B market pricing automation and analytics leading to 85% utilization.• Led data collection, analysis, customer segmentation, interpretation efforts, identifying key trends and patterns to drive informed decision-making processes for global markets leading to $150M in revenue• Developed and maintained Power BI dashboards, providing visually compelling and actionable insights to regional stakeholders used for implementing business strategies leading to 14% growth in customer acquisition• Built forecasting models using Machine Learning algorithms to provide direction on expected behaviors and performance in the marketplace, supporting strategic corporate growth opportunitiesInnovation: Managed innovation initiatives targeting process improvement, leading to 25% cost optimization • Identified and implemented process improvements and operational efficiency measures based on data analysis and innovative web tool, resulting in cost savings and enhanced productivity from 2 weeks to just 1 dayLeadership: Executed collaborative strategies with different teams for process optimization and skill enhancement• Orchestrated cross-functional collaboration to analyze data requirements and comprehensive understanding of business needs; facilitated process improvement initiatives resulting in a 25% reduction in cycle time• Managed a 4-member team and coordinated with six stakeholders towards the successful launch of pricing performance reports facilitating business growth based on data-driven insights

Bengaluru, Karnataka, India

* Demonstrated strong leadership skills as the Project Lead for diverse initiatives, such as GSP2DS, eMBP Self-Serve Website, MDT, SDT, BDY, EU Repositioning Dashboard, and Domain Data Dashboard, successfully delivering results and exceeding project objectives.* Drove innovation projects focused on enhancing operational efficiency and streamlining BAU (Business as Usual) processes, resulting in reduced turnaround time and increased productivity.* Leveraged data-driven insights to address intricate business challenges and provided strategic guidance to regional stakeholders, enabling them to optimize their strategies and fuel business growth.* Played a pivotal role in talent acquisition by conducting interviews and evaluating DSML case studies, ensuring the recruitment of top-notch professionals to support the growth of the team.* Actively engaged in coaching and mentoring interns and full-time employees, providing guidance on projects, responsibilities, and aligning their efforts with the commercial priorities of FedEx.#ProjectLeadership #Innovation #DataDrivenInsights #BusinessStrategy #TalentAcquisition #CoachingandMentoring #TeamDevelopment #DataScience #FedEx

Bengaluru, Karnataka, India

Customer Analytics:* Consulted regional partners to address business problem statements using data-driven analysis.* Developed and generated comprehensive customer behavior reports across various channels, utilizing insights to create automated Customer 360 visualization dashboards.* Implemented Natural Language Processing (NLP) techniques to analyze customer complaints data, identifying underperforming products and services, leading to a significant reduction in customer complaints.* Implemented a predictive maintenance model for customer retention using ML algorithms, resulting in decreased attrition and substantial cost savings.* Conducted root cause analysis on payroll account terminations, identifying key areas for improvement and implementing targeted solutions.Innovation:* Led and collaborated on innovation projects, leveraging cutting-edge tools to develop intelligent solutions.* Developed an intelligence-enhanced OSINT Web-app tool, enabling users to access and engage with a diverse collection of open-source data and consulting firm reports through download and interactive functionalities.* Formulated the logic to identify Employee Banking Services (EBS) customers and created a comprehensive EBS corporate dashboard to facilitate high-level business reporting and presentations for Global Heads.#CustomerAnalytics #DataAnalysis #BusinessStrategy #Innovation #MachineLearning #PredictiveModeling #RootCauseAnalysis #ProjectLeadership #OSINT #DataVisualization #LinkedIn

New Delhi

Quality Assurance:* Conducted Quality Assurance inspections as part of Project Dhruva in the Retail Outlets of Indian Oil Corporation Ltd.* Executed thorough inspections to assess the quality of operations and customer experience.* Submitted detailed inspection reports to senior stakeholders, highlighting areas of improvement and recommending strategies for enhancing the customer experience.#QualityAssurance #Inspections #CustomerExperience #StakeholderManagement #LinkedIn

Chandigarh Area, India

Web Development & Analytics: Developed websites across diverse industry domains and employed analysis techniques• Designed and developed websites for startup clients, offering expert consultation on UI/UX strategies aligned with their specific business objectives.• Monitored website performance using Google Analytics and managed Search Engine Optimization (SEO) initiatives.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Coordinator, Olympia-Sports Committee; Coordinator, Saamanjasya, a CSR Club; OYO Campus Commander for OYO Rooms.

Bachelor Of Engineering (B.E.), Computer Engineering