Cyber and Intelligence -Dispute Resolution

• Responsible for developing inspiring platform/product visions, derived from businessneeds, market opportunities, and technology trends.• Use the Working Backwards method to decompose business requirements and customerexperiences into features and functions to drive the platform/product roadmap and feature backlog.• Leading cross functional teams feature teams of technical and business unit to deliver revenue generating products and cost efficient platforms and processes. • Acting as the voice of the customer and accountable for the platform services

● Gathered business requirements from clients and account management team through workshops and face-to-face meetings.● Performed Requirements development activities including eliciting, analysing, verifying and documenting requirements that are complete and concise. Developed and managed schedule to meet project timelines and delivery dates. Responsible for completing requirement deliverables, gaining approvals from related departments, and ensuring customer expectations are met while coordinating with multiple IT and Business partners● Requirements management activities including versioning, change control and managing priorities.● Performed gap analysis, then defined the functional and technical requirements in use cases. and mapped current and future business processes.● Analysed business requirements and IT Systems to define functional and technical requirements with specified detail.● Clarified, tracked and resolved technical and business issues in a timely and collaborative manner.● Strategized UAT management, reviewed plan and executed internal IT Testing and UAT with client / business users of the system.● Development of procedures, training/workshop materials, user manuals, reference guides, change management processes and other communications to the business needed to support end users.● Documented functional and technical details to deliver effective requirements to the business.● Worked with Vendors on the integration project to ensure effective and accurate communication, documentation for a successful integration. ● Analysed and Scoped Integration with various systems like Business Intelligence tools (elegant J, Qlikview), Content Management Systems (Sitefinity), Email and address validation services, ESP (Experion / Cheetahmail), Synxis (Sabre Group Systems) etc. ● Documenting RFP/RFQ and scope of work for vendors, actively involved until the finalization of vendors and then performing vendor management duties.

• Assisted with the support of business intelligence package (specifically SAP) across multiple departments• Developed and monitored data quality metrics; Analysed, interpreted and communicated reports to management• Developed and shared reports that enabled finance, sales and IT project managers to make better decisions• Identified requirements and designing the processes to achieve business outcomes;• Created work instructions and IT specifications to automate business processes;• Conducted analysis, project planning, and identified implementation activities with internal functions;• Engaged stakeholders to implement cross-business processes and capabilities and help achieve the best commercial outcomes; • Conducted cost/benefit analysis and reporting key KPI's to provide supporting evidence to assist in management decisions regarding implementation.• Co-ordinated and facilitated workshops with key divisional stakeholders• Elicitated requirements from key stakeholders, demonstrated the right balance of analysing what is the right approach according to best practice and taking on-board the specific needs and requests of the client• Developed high quality functional and technical requirement documentation• Provided process development and re-engineering, change management and reporting services• Utilised various process mapping tools to develop effective process maps

● Involved in analysis, design, development troubleshooting and maintenance of SumTotal's 5-module LMS (TotalLMS) at enterprise level. ● Successfully Completed pilot implementation of application at enterprise level in many known organisation with the main focus on designing, testing and integrating customers requirement into main product.● Worked closely with core development and QA teams to ensure client satisfaction.● On-site support provided for the software to one of the biggest financial institution in India.

● System support for global HSBC employees and banks systems. ● Supported employees on Citrix based applications and network architecture and maintenance● Identified critical systems and documents impacted by the projects.● Extracting and reporting findings on information related to specific project and presenting to stake holders.● Mentored and being trained in consultation and presentation.