Sulman Khalid Email & Phone Number

Toronto, On, Ca

Successfully transitioned all communication channels to VOIP phones, seamlessly deployed Single Sign-On (SSO) across all services, fortified on-premise servers with a robust backup system, integrated a user-friendly "report phishing" button in Outlook, enforced Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR) for all users, deployed Auvik for comprehensive network monitoring, seamlessly implemented Aquera to synchronize employee information from HR systems to Office 365,… Show more Successfully transitioned all communication channels to VOIP phones, seamlessly deployed Single Sign-On (SSO) across all services, fortified on-premise servers with a robust backup system, integrated a user-friendly "report phishing" button in Outlook, enforced Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR) for all users, deployed Auvik for comprehensive network monitoring, seamlessly implemented Aquera to synchronize employee information from HR systems to Office 365, and efficiently migrated all users to Intune. Show less

Toronto, Ontario, Canada

Rolled out a new VPN with Multi-Factor Authentication (MFA), enhanced email security by implementing DMARC, DKIM, and SPF protocols, upgraded the PA system to a seamlessly integrated VOIP system, deployed Nspace for efficient desk booking, and effectively managed the onboarding and offboarding processes for employees.

Toronto, Canada Area

Effectively rebranded the company name on all services, relocated and optimized IT infrastructure to a state-of-the-art office, introduced a streamlined Helpdesk ticketing system, inaugurated a comprehensive Cybersecurity Awareness training program, and established proactive maintenance protocols for server upkeep and user assessments.

1306 Kennedy Road, Scarborough, On M1P 2L5

• Promptly addressed support requests from end-users, providing patient guidance through basic troubleshooting tasks.• Expertly configured hardware, devices, and software to establish workstations for customers.• Installed, modified, and repaired software and hardware as needed to rectify technical issues.• Articulated technical concepts in a user-friendly manner to enhance understanding among non-technical individuals.• Thoroughly documented support interactions for future… Show more • Promptly addressed support requests from end-users, providing patient guidance through basic troubleshooting tasks.• Expertly configured hardware, devices, and software to establish workstations for customers.• Installed, modified, and repaired software and hardware as needed to rectify technical issues.• Articulated technical concepts in a user-friendly manner to enhance understanding among non-technical individuals.• Thoroughly documented support interactions for future reference.• Offered valuable recommendations for software and hardware enhancements aimed at minimizing lag time and boosting overall system speed. Show less