Accountable for Project Planning, Execution & Success, ensuring the project is completedwithin time and budget.Meeting the Product Leads, Content and Operations Team before the program/session foraligning on expectations and desired outcomes.Designing the Feedback mechanism for each program and identifying areas ofimprovement.Managing Team and SLA of working on the tickets/queries received from participants post the program/session and providing appropriate solutions. Also, Identifying skills and knowledge gaps based on the business strategy and provide solutions.Creating the analysis report for weekly, monthly, quarterly & annual meetings.Managing the Business Excellence for the team.Annual plan and set-up and maintenance for the trainings/events planned.Working with multiple stakeholders to ensure smooth delivery of the trainings and achieve the SLA.Managing a team of 20 members of the operations team and responsible for the team performance

Got promoted and alongwith the below mentioned activities the responsibility with client management increased.My job profile still included end to end management of the trainings for the clients employee. Manage the End to End delivery of the training, that includes: 1) Sourcing the Venue. 2) Faculty Sourcing 3) Materials to be Delivered to the Training Location on time before the session. 4) Participants Enrollment Management in myLearning and highlighting to business any risk if not enough participants received. 5) Logistics to be sent to the faculty & participant before the session. 6) Answering queries and helping the participants and faculty for queries related to their registration, course. 7) Arranging for the catering during the session. 8) Managing the attendance and reconciliation. 9) Financial process.

Started working for a US based client. My job profile includes end to end management of the trainings for the clients employee. Manage the End to End delivery of the training, that includes: 1) Sourcing the Venue. 2) Faculty Sourcing 3) Materials to be Delivered to the Training Location on time before the session. 4) Participants Enrollment Management in myLearning and highlighting to business any risk if not enough participants received. 5) Logistics to be sent to the faculty & participant before the session. 6) Answering queries and helping the participants and faculty for queries related to their registration, course. 7) Arranging for the catering during the session. 8) Managing the attendance and reconciliation. 9) Financial process.

Worked for Accenture Learning for the Accenture Employees trainings. My job profile includes end to end management of the sessions assigned to me. Constantly be in touch with the L&TD/LE understand the course/session requirement and get it delivered noise less. End to End action includes: 1) Obtaining the Location Approvals. 2) Sourcing the Venue. 3) Faculty Sourcing 4) Materials to be Delivered to the Training Location on time before the session. 5) Participants Enrollment Management in myLearning and highlighting to business any risk if not enough participants received. 6) Logistics to be sent to the faculty & participant before the session. 7) Answering queries and helping the participants and faculty for queries related to their Travel, WBS, MyTE time tracking, Visas etc. 8) Arranging for the catering during the session. 9) Arranging for the Participants and the Faculty stay during the session. 10) Sending the attendance to MyLearning team for the attendance to be recorded for the participants. 11) Accruals to be performed if the session

My primary role was: Supporting key operational processes and tools associated to the daily management of internal employee certification programs. Work closely with the Project Lead to ensure that program reporting, high level analysis, candidate progress tracking, related communication and assessment delivery are administered consistently with a high level of quality. Supporting candidates through the program to Develop and/or manage the development of training solutions using prescribed tools. Managing the team members so that they perform their regular tasks with high quality. Perform Quality audits of the tasks performed by team members.

Job profile included:a) Managing the Queries of the Customer Manager’s. b) Handling the Escalations. c) Providing the updates to the Customer managers and also making sure that they understand it. d) Providing coaching & feedbacks to the customer managers. e) Auditing the work of the customer managers to keep a check on their performance and getting their errors rectified. f) Identifying the process gaps and the areas of improvements of the customer managers. g) Giving ideas to the clients and the team leaders for the process improvement. h) Handling Mailboxes like Tech Mum, L1 Complaints on a timely basis. i) Dealing on the Complaints received at L1. j) Interacting with the clients to resolve the complaints.

I joined Accenture on 10th April 2006 as a Customer Manager and I was catering a UK based Motor Insurance process wherein my core job was to chase Third Party Insurance company for recovering the losses for the accidents. Got promoted as a Technical Claims Expert (Analyst).

My Job profile at Shoppers Stop consisted of helping customers in shopping. Also Brand promoting, visual merchandising and maintaining stocks for the brands assigned to me. I have also handled cash counters.

My core job at the above firm was to handle accounts for their clients. I have also prepared Balance sheet for our clients. Also petty cash accounts and taxation.