**Skills:**- Containers & Orchestration: Docker, Kubernetes- Monitoring & Logging: Splunk, Grafana- Cloud Platforms: AWS (EC2, RDS, S3)- Databases: MySQL, DB2, Cassandra- Scripting & Automation: Python, Bash, Control-M, ServiceNow Integration- Web Services: REST API Development- Data Processing: Pandas, Spark**Experience** - Automated deployment pipelines using **Docker** containers for smoother transitions between mainframe and open systems.- Managed microservices with **Kubernetes**, ensuring high availability and scalability of critical services.- Monitored system performance and built custom dashboards in **Grafana** for real-time visualization of key metrics.- Integrated **Splunk** for comprehensive log aggregation, enhancing troubleshooting capabilities.- Design and write automation software to automate redundant and repetitive tasks enhancing efficiency and reliability using technologies like Python, Control-M, Hadoop, Hive, Map-Reduce, Bash scripts, MySQL, Connect Direct, JCL, REXX etc.- Part of the Site Reliability Engineering team ensuring the various systems in Visa (Daily settlement cycles, Reporting systems, Data logging platforms etc.) runs without issues. Identify single points of failure and other high-risk architecture issues.- Actively participate in mentoring and collaborative initiatives to foster knowledge sharing and professional development within the team.- Researching the end-to-end data flow in different systems present in Visa's ecosystem.- Develop and maintain comprehensive standard operating procedures (SOPs) for executing maintenance tasks and resolving operational issues, ensuring operational consistency and efficiency.Participating in on-call rotation providing support for developed software.

In my entire tenure in Tata Consultancy Service of over 10 years, I have played various roles:As a part of my technical duties, I had delivered multiple functional designs for client requirements, contributing to successful proposal teams for legacy-to-cloud migration projects. I have also developed software using technologies like database technologies like MySQL and DB2, scripting and Python to create automations. I have also created projects using object oriented technologies like Java. I had also worked with AWS cloud platform to implement multiple requirements. This included AWS services like EC2, RDS, S3 etc.I have led Application Maintenance and Support (AMS) portfolio for 3+ years, managing operations and serving as primary escalation point for system outages and conflict resolution. I have led young engineers contributing to the strategy of my team. I have directed a diverse team of 50+ associates across Netherlands and India, ensuring seamless service delivery and customer satisfaction. Process improvement has been an integral part of this role. I have analysed feedback and used it to establish, improve, and refine services. I have also identified key KPIs to track and manage my work better.