Sumendra Singh Email & Phone Number

Noida, Uttar Pradesh, India

Responsible for Troubleshooting Tickets related to PACO (Vodafone Netherlands and Roaming partners)Preparing the Mop and Execution of Network changes related to Networks.Handling emergency outages related to failures, KPI degradation.Involved in Day-to-day activities for health check and measurement reports MCC affirmed PGW.GPRS National and International Roaming Configuration and testing.

Gurugram, Haryana, India

• Working in configuration of Google PODs SAEGW across India for Airtel.• Responsible for end to end installation of nodes and services configuration till Go live.• Analyzing of wire shark traces for trouble shooting the browsing issues of EPC MME PGW SGW.• Responsible for integration of paco nodes to newly deployed node.• Involved in RA validation service configuration and noc handover testing before Go live.

Pune, Maharashtra

Performing Packet Core network operation and maintenance activitiesPerforming Integration of PS nodes with Core, VAS, IN and billingProviding support for billing and customer care departmentsPerforming the daily, weekly, and monthly routine health checkPerforming maintenance and preventive maintenance activitiesPerforming all planned and unplanned activitiesPerforming routine backups

Noida Area, India

 Performing all day to day operations in SGSN, GGSN and DNS, fortnightly node backup and checkpoint backup, KPI reports measurement, GPRS National and International Roaming Configuration and testing, Hardware replacement, software up-gradation etc.  Working in co-ordination with Circle and Planning team for improving the KPI.  Handling data call related issues for home network and roaming subscriber.  24 X 7 Emergency Support for Fault Management Team and Field Engineers on need… Show more  Performing all day to day operations in SGSN, GGSN and DNS, fortnightly node backup and checkpoint backup, KPI reports measurement, GPRS National and International Roaming Configuration and testing, Hardware replacement, software up-gradation etc.  Working in co-ordination with Circle and Planning team for improving the KPI.  Handling data call related issues for home network and roaming subscriber.  24 X 7 Emergency Support for Fault Management Team and Field Engineers on need basis.  Creating and circulating technical Documents to FO & Circle team.  Handling VIP complaints for GPRS and complaints from Blackberry subscribers. Show less

Gurgaon, India

Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possibleAssign unresolved Incidents to appropriate Tier 2 Support GroupLog all Incident/Service Request details, allocating categorization and prioritization codesKeep users informed about their Incidents’ status at agreed intervalsAssociate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors… Show more Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possibleAssign unresolved Incidents to appropriate Tier 2 Support GroupLog all Incident/Service Request details, allocating categorization and prioritization codesKeep users informed about their Incidents’ status at agreed intervalsAssociate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)Provide first-line investigation and diagnosis of all Incidents and Service RequestsVerify resolution with users and resolve Incidents in ITSM toolEscalate Major Incidents to the Incident and/or Problem ManagerEscalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.Owns all Incidents and Service Requests throughout the lifecycle Show less

Noida Area, India

Performs RF design and optimization activities for wireless cellular networks.Understands wireless Communication systems and technologies (CDMA, TDMA, FDMA).Develops drive testing procedures and carries out the tests and measurements.Calibrates equipment.Intermediate level of use for MapInfo and other analysis tools.

Noida Area, India

Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support areas by participating in emergency and 24/7