Cross functional experience in managing and directing teams in Healthcare & Mortgage Banking industries. Providing IT support and manage projects with an aim to accomplish corporate plans & goals and maximizing customer satisfaction, process compliance, etc.• Professionally trained on Manager Alpha, Six Sigma Green belt, ITIL certified, with 12+ years of cross-functional experience into Operations Management, Training & Development, Recruiting and Project Management• An enterprising leader with skills in leading personnel towards accomplishment of common goals at ease with budget limitations, deadlines and high-pressure situations• IMPACT Coach Consultant in creating & sustaining a dynamic environment that fosters the development opportunities and motivates the high performance among the team members• Significant exposure in setting out quality standards for various operational areas and implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs• Resourceful in developing & maintaining strong relationships with business leaders across the network, ensuring appropriate operational controls are in place and maintaining on an on-going basis• Displayed skills in designing training modules and evaluating the effectiveness of training programs by constantly developing & implementing pre & post assessment tools• Proficient in facilitating group meetings with project stakeholders across multiple sites for center of excellence, including the global service centers as Managing Coordinator

Expanded professional network through attending industryevents and engaging in online communities.Conducted through research to provide well-informedrecommendations for client strategic decision-makingprocess.Improved project outcomes by proactively addressingpotential issues and offering creative solutions.

Core CompetenciesFraming work direction and plan for the associate s after thorough assessment of their capabilities.Setting up targets, SOP, SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process improvement initiatives.Conducting Internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.US Residential Mortgage – Default Management Services, Prior Servicer Loan Boarding/Loss Mitigation/Default Billing Review/Foreclosure