Sumit Gupta Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Sr. Consultant - Data AnalyticsEngaged in the development of several dashboards aimed at capturing operational data points, KPIs, and issues related to the products of a major Computer Hardware manufacturer in the USA.Conducted in-depth analysis of KPIs, identified gaps, and provided recommendations for operational optimization.Utilized Python to create ML models, pipelines, and modularized packages for extracting geographical locations, product details, and information from unstructured data obtained from sources such as call logs, chatbots, websites, and Twitter.Implemented various NLP techniques, including topic modelling and information extraction, to develop models for identifying trending issue topics and extracting product names from both internal call logs and external social media data. These efforts assisted clients in staying informed about emerging issues and building a knowledge base.Led a solo project to establish a Power BI automation process for the Customer Service Team of a leading US Hardware/Software corporation. This involved delving deep into key metric gaps and analyzing data across different levels of information. Managed the expectations of over 10 stakeholders, including the channel director.Engaged with multiple clients across different geographical regions to evaluate their tactical and strategic roadmaps, translating them into initiatives aimed at ensuring an exceptional client experience.

Chennai, Tamil Nadu, India

Managed and Created content for various social media platform of the institute.Developed and curated content across multiple social media platforms for the institute.Conceptualized and illustrated ideas for the institute's social media pages.Produced and shared a series of comic strips on social media, narrating campus events and occurrences in a whimsical manner.

Noida, India

TCS Research and InnovationDeveloped Information Retrieval System via NLP using AI based System. Developed an AI based Conversational Help-desk System to predict a ticket category from the ticket description. Developed an HR help-desk self-service Conversational Chatbot “CARA”.Involved in Active Client Interaction for analyzing requirements to layout the Business specification, evaluating RPA implementation possibilities and to identify project dependencies.

Gurugram, India

Provided CRM solutions for resolving Business Problems using Oracle Siebel, Informatica and OBIEE. Developed “Retail Credit-Limit Change” functionality for international customers in the CRM application for one of the Largest Bank in India.Implemented several Business Rules using Oracle Policy Automation for Credit Limit Increase functionality.Led a team of Operations Support Team, identified and troubleshooted several application issues.Provided solution for automating the task of backing up historical data & thus reducing manual efforts & cost.

Master Of Business Administration - Mba, General - Fulltime

Activities and Societies: Branding and Public Relations CommitteeAnalytics and Marketing

Bachelor Of Technology - Btech

Activities and Societies: Co-Ordinator Fine Arts Club

Education record

Activities and Societies: Basketball Team0.1% All India Merit List 10th Standard