A competent professional with nearly 24 years of experience in Technology enabled Rural Banking, Business Development, Profitability Operations and Service Delivery Management in Telecom, Back Office and Rural Banking (Financial Inclusion/Business Correspondent) industries. Add on experience for the last three years in MSME/Business loans/CC/OD and Working capital/Business loans, LAP and Mortgage loans, JLG loans as a partner with Public Sector Banks and NBFCs. Successfully led all projects through aggressive project governance processes; developed relationships with business stakeholders and leadership teams across geographies and departmentsHands-on experience in rolling out project performance metrics reporting, implementing profitability improvement plans, and enhancing operational efficiencyResourceful at maintaining relationships with external and internal clients to achieve quality product and service norms by resolving their service related critical issues
Listed skills include Service Delivery Management, Customer Engagement, Management, Business Strategy, and 12 others.