Lead account teams in support of Biopharma intiatives

Responsible for facilitating organizational strategic initiatives in collaboration with executives and key stakeholders. Provided consultation and facilitation for high profile, high risk organizational quality, service and financial programs and projects. Certified: Experienced Based Design Management. -Directed multiple Patient Centered Access enterprise-wide projects, across multiple sites, involving senior executives, physician leaders and administrative leaders, increasing volumes -Developed program governance structure, project plans and time frames for Patient Pricing Transparency, ICD-10, Population Health and numerous other critical business initiatives, in addition to facilitating successful solution implementations, balancing resource allocations and time constraints-Facilitated the implementation of the region's first Patient Financial Clearance and Transparency tool, including patient specific out of pocket expenses, resulting in a 100% increase in patient initiated requests within first 60 days -Facilitated the hands-on re-design of an enterprise-wide "agent anywhere" call center, implementing various solutions, tools and techniques, resulting in sites meeting or exceeding best practice standard metrics - Supported the technical, analytical and operational implementation of the Pre-Admit financial clearance program, reducing the time for a hospital admission by over 60%- Applied change management through the use of LEAN for multiple business processes to deliver on agreed upon outcomes - Presented organizational improvements at a national conference gaining consultation meetings by external organizations and software vendor

Directed the day-to-day operations of 30 + staff members for medical center's front-end professional and hospital revenue cycle activities and financial counseling/clearance. Responsible for department budgeting and goal setting, performance management and adherence to regulatory and/or company policies and procedures. - Re-defined workflow processes for registration and admitting to enhance quality, customer service and cash collection practices streamlining the patient and visitor experience, resulting in a 30% increase in monthly cash collection amounts - Implemented a performance management program, including a co-designed staff and leader goal setting section, which encouraged and motivated staff to perform at their highest ability, resulting in substantial gains in overall performance and patient satisfaction- Content expert for all government regulations and organization's registration and billing system to facilitate appropriate medical billing, including all CMS policies - Partnered and problem solved with multiple specialty departments on creating optimal of financial flows for patient clearance- Added responsibility as a program manager for numerous system changes to ensure payer information integrity throughout multiple systems, resulting in correct accounts receivable- Volunteered as the organization's representative for a city-sponsored initiative aimed at assisting low-income families understanding of financial options when receiving healthcare

Co-service line leader with physician partner for Primary Care and Travel Medicine outpatient clinic. Responsible for all business and administrative functions including all applicable work streams. - Facilitated multiple change management events using LEAN to deliver patients access to care 80% faster within three months- Implemented new day-of-care clinical model across stakeholders resulting in reduced indirect work and increased patient and staff satisfaction - Analyzed and restructured patient and staff communication policies and procedures resulting in an 83% reduction in wait time

Leader of multinational workforce directly responsible for administrative business and supply chain functions for multiple facilities throughout Germany- Planned, designed and implemented a cross-functional team, including German government officials and consultants to support a multi-site facility closure, completing milestones ahead of timeline and budget - Developed and adopted new standard operational procedures for returning soldiers from war, providing families with increased personal contact time - Deployed new technology reducing inventory losses by over 80% in six months