• Providing instructional support assistance to faculty members and students.• Responding to enquiries within the defined scope of the role and redirecting as appropriate.• Coordinating the preparation and distribution of program and/or course material.• Assisting with the term tests and final exams paper printing and scanning each term.• Coordinating the submission process of student grades/marks.• Identifying and reporting academic offences• Keeping well-informed on the use of academic and collaborative technologies.• Writing routine documents and correspondence• Determining logistical details and activities for events and/or programming when needed.

• Designing and teaching psychology courses for high school students with the need to develop independent research projects for university applications. Taught around 20 students in one-on-one sessions and a group class of 10 students. • Providing educational counselling for undergraduate students applying for graduate schools in North America, proofreading students’ graduate school application materials.• Collaborating with administrative staff in reviewing students’ learning progress.

• Conducting psychology research focusing on literature reviews of English and Chinese scholarly articles on Social-Emotional Learning.• Developing learning materials for K-12 students implementing the evidence-based Social-Emotional Learning protocols. • Assisting in writing and editing promotional materials on WeChat and other social media platforms.**Working in collaboration with Penguin Art Community & Education, which is an education startup company that focuses on Social-Emotional Learning for children.

• Provided immigrants and refugees with information and referral guidance regarding employment, education, vocational training, health, childcare, etc. Served over 300 clients from around 80 countries.• Facilitated workshops on topics tailored to the needs of newcomers. Co-created and delivered the Y Mind Matters webinar series that promotes mental health and well-being for newcomers. • Hosted the bi-weekly online English Conversation Circles for newcomers to improve English and learn about ESL resources in the community. • Conducted information-sourcing and fact-checking on newcomer settlement resources, updating the resource database as relevant, accurate, and up-to-date. • Fulfilled the weekly newcomer services duties as a YMCA representative for the Library Settlement Partnership program at the Toronto Reference Library.• Assisted with the annual government grant application process.• Performed Salesforce data entry and created statistical reports submitted to Immigration, Refugees and Citizenship Canada.

• Assisted clients with intake processes, referring them to appropriate service providers when needed.• Performed data entry input and retrieval of confidential client records on Salesforce.• Scheduled client appointments and meetings, coordinating schedules on Microsoft Outlook calendars.• Assisted in taking and distributing meeting minutes.• Ordered office supplies and maintained inventory.• Provided English-Mandarin translation/interpretation when needed.

Crisis Text Responder• Provided remote counselling services to Canadian youth nation-wide via text-based support. Supported over 180 individuals.• Conducted risk assessment for every caller, collaborating with clinical supervisors to help callers at imminent risks, such as suicide, self-harm, substance abuse, child safety concerns, etc.• Provided mental health resources and referrals based on callers’ situations and needs.

Translating web contents from Chinese to English.