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Saroar Hossan Sumon is listed as Customer Success Specialist l Quality & Training Specialist at Ding, a company with 153 employees, based in Dhaka, Bangladesh, Bangladesh. AeroLeads shows a matched LinkedIn profile for Saroar Hossan Sumon.
Saroar Hossan Sumon previously worked as Quality and Training Specialist at Ding and Customer Success Specialist at Ding. Saroar Hossan Sumon holds Bachelor Of Science (B.Sc.), Mathematics from Govt. Titumir College Dhaka.
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Driving excellence in customer support through rigorous quality assurance and targeted training initiatives. Expert in deploying Zendesk and Scorebuddy for optimizing workflows and enhancing service delivery. Skilled in data-driven decision-making and cross-functional collaboration to elevate customer satisfaction and operational efficiency. Dedicated to continuous improvement and fostering a culture of excellence.
Listed skills include Customer Experience, De Escalation, Graphic Design, Microsoft Powerpoint, and 17 others.
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A career timeline built from the work history available for this profile.
Dhaka, Bangladesh
Quality Assurance (QA):1. Develop and implement quality assurance processes and guidelines for customer interactions, including chats, emails, and tickets.2. Evaluate customer interactions using tools like Scorebuddy to assess adherence to quality standards, compliance, and customer satisfaction.3. Identify trends and patterns in customer issues or agent.
Dhaka, Bangladesh
1. Customer Support: Serve as the main point of contact for customer inquiries, issues, and escalations. Respond promptly and provide timely resolutions or workarounds to ensure customer satisfaction.2. Gather and analyze customer feedback to identify patterns or trends. Advocate for customer needs and communicate feedback to relevant teams within the.
Dhaka, Bangladesh
Communicate with current and potential clients via email, online chat, or social media.Document personal information to create, update or adjust customer accountsSuggest products and services to clients based on their requests and needs
Bangladesh
Dhaka, Bangladesh
Other employees you can reach at ding.com. View company contacts for 153 employees →
Kh. Ebadish Salahin.
Colleague at Ding
Dhaka, Bangladesh, Bangladesh
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AA
Ashley Ancheca
Colleague at Ding
Ireland, Ireland
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SA
Shahjahan Atkar
Colleague at Ding
Bangladesh, Bangladesh
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IS
Igor Sidorov
Colleague at Ding
Åshammar, Gävleborg County, Sweden, Sweden
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DD
Daddy Dom
Colleague at Ding
Bodenheim, Rhineland-Palatinate, Germany, Germany
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MS
Mohammed Sabir
Colleague at Ding
Dubai, United Arab Emirates, United Arab Emirates
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FE
Fábio Eduardo Arruda Ferreira De Freitas
Colleague at Ding
Dublin, County Dublin, Ireland, Ireland
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AR
Aashiq Reza
Colleague at Ding
Dhaka, Bangladesh, Bangladesh
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RS
Riadus Salehin
Colleague at Ding
Dhaka, Bangladesh, Bangladesh
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MR
Md. Rasel Mia
Colleague at Ding
Dhaka, Bangladesh, Bangladesh
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Quick answers generated from the profile data available on this page.
Saroar Hossan Sumon works for Ding.
Saroar Hossan Sumon is listed as Customer Success Specialist l Quality & Training Specialist at Ding.
Saroar Hossan Sumon is based in Dhaka, Bangladesh, Bangladesh while working with Ding.
Saroar Hossan Sumon has worked for Ding, Ding.Com, Bkash Limited, and Genex Infosys Limited.
Saroar Hossan Sumon's colleagues at Ding include Kh. Ebadish Salahin., Ashley Ancheca, Shahjahan Atkar, Igor Sidorov, and Daddy Dom.
You can use AeroLeads to view verified contact signals for Saroar Hossan Sumon at Ding, including work email, phone, and LinkedIn data when available.
Saroar Hossan Sumon holds Bachelor Of Science (B.Sc.), Mathematics from Govt. Titumir College Dhaka.
Saroar Hossan Sumon is listed with skills including Customer Experience, De Escalation, Graphic Design, Microsoft Powerpoint, Data Protection Law, Customer Satisfaction, Ada Chatbot, and Customer Service Training.
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