Sumudu De Silva Email & Phone Number

Sydney, New South Wales, Australia

Australia

-Provide Technical Pre-Sales consults to the Enterprise Account Managers.-Define and Assist in Sales Support tasks.-Monitor and perform Service Delivery functions.-Complaint resolution on Delivery / Provisioning / Support functions.-New Customer onboarding.-Project Management for complex and large customer migrations.-Liaising with Vendors, Upstream.

Australia

• Overseeing team for voice projects and for all Order approval, provisioning, administration and troubleshooting tasks.
• Act as the point of escalation for TIO and other VoIP related technical. sales and provisioning complaints.
• Attending to pre-sales tech and billing queries.
• Developing, Designing and Updating training material.
• Handling complex migration projects for customers coming from different platforms.
• Automating and enhancing manual procedures for efficiency.

Colombo, Sri Lanka

• Leading and managing a team of voice engineers as the Lead Engineer by guiding and directing the team members in best practices of design and implementing voice services to the customer.
• Overseeing team for voice projects and for all provisioning, administration and troubleshooting tasks.
• Developed monitoring and troubleshooting training material and successfully taught tool usage and network troubleshooting classes.
• Prepared and developed monthly technical and nontechnical network and staff status reports to ensure company's KPI metrics are met.
• Enhancing manual procedures for efficiency.
• Liaise with product manager & CTO in Sydney for improvements and issues

Colombo

• Building and deploying complex VoIP / LAN and WAN solutions with configuring end user devices and other network devices meeting customer requirements.
• Plan, Design, Configure and Commission Corporate Telephony solutions based on Asterisk Technology, Cisco, Gigaset and Polycom Devices Yealink Devices.
• Manage Corporate VoIP Projects from Requirement Capture, Order placement, Configuration, Hardware Delivery up to Service Delivery.
• Integration of VoIP and unified communications services for customers.
• Working with a highly efficient Network Engineering team for deployment of VoIP/WAN products and services.
• Assistance to an enthusiastic and successful sales team for technical sales solutions.

Colombo

• Respond to problems customers are experiencing with their ADSL / NBN / Web Hosting / VoIP and other residential ISP services.
• Answering pre-sales questions regarding Exetel's services.
• Conduct training and orientation programs for new recruits.

WTC, Sri Lanka

• Monitor System (Internet trading Systems and “Backoffice”) availability and take appropriate action on system failures to minimize downtime.
• Carry out tasks related to user creation and maintenance on Internet Trading Systems.
• Provide support over the phone in person or using remote management tools on all systems and liaise with the developers for high level issues.
• Take Daily backups and maintain related logs.
• Installing, Configuring and troubleshooting of printers, IP phones, Personal Computers.
• Installation and configuration of software.

Master Of Science - Ms, Project Management

Bachelor Of Science (Bsc), Computer Systems And Network Engineering, Average 72.52

G.C.E. A.L.