Sundar Raghavan Email & Phone Number

Phoenix, Arizona, United States

Delivery Lead, Global IT Solutions provider based out of the US- Globalization of the data platform, the customer experience portal and the Internal workforce portal- Defining the strategy and the program plan for the globalization of the data platform to align with the ERP implementation roadmap.- Modernizing and Globalizing the chatbot solution using PVA and Power Platform

Greater Seattle Area

Delivery Lead, Global IT Solutions provider based out of the US- Define and implement the Customer experience platform roadmap to align with the Business transformation roadmap and priorities. - Enhanced the capabilities of the data platform by bringing data from additional source systems, optimizing the data pipelines, driving effective data-driven insights through PowerBI dashboards, and building stronger data governance.- Implemented a robust API Management Framework for the consumption of Platform APIs by external customer accounts.- Expanded the portfolio by adding work streams from other service lines: Test Automation for ERP functional testing, IAM implementation using Azure AD B2C, Azure Landscape assessment, and Sales performance dashboards using POWER BI.

Greater Seattle Area

Delivery Lead, Global IT Solutions provider based out of the US- Led the Digital Transformation program to provide enhanced customer experience providing them with real-time visibility of their order and inventory status. - Drove the end-to-end implementation of the data platform solution which helped in driving Sales Performance, improving customer delight, and bringing operational efficiency.- Helped the customer with change management driving true digital transformation starting with the business and realizing it through meaningful KPI-driven solutions.

Bengaluru, Karnataka, India

Senior Delivery Manager, Large CPG company based out of the US- Managed Global delivery of a Large Digital Market Platform which was hosting 200+ multichannel digital properties of 50+ brands.- Established processes to scale the digital marketing platform and ensured continuous delivery across development, operations, and monitoring.- Led the innovation track that ideated and built POCs to proactively showcase ideas to enhance the platform with evolving digital trends- Optimized the platform by moving towards cloud infrastructure, SEO enhancements, and better consumer experience using personalization- Established best practices, techniques, and tools to help the Project Managers in planning and executing projects within the digital marketing space.- Monitored the overall health of the portfolio by controlling the operational parameters within the defined norms.- Worked on large deal RFPs integrating solutions across different service lines. - Started new digital engagements from the ground up with the right set of processes and built high-performance teams.

Cincinnati, Ohio, United States

Platform Program Manager, Large CPG company based out of the US- Managed a USD 4+ million program, which involved the implementation and Global rollout of a Sitecore-based multi-channel Digital Marketing platform that brought down the time and cost of site launches to 1/3rd for more than 300+ digital properties- Led the consumer mobility program that certified 3 Technical agencies on the mobile platform and enabled brands to have a rapid mobile presenceProgram Manager, Large CPG company specializing in nutrition products based out of the US- Led the digital transformation program with a 40 member team, redefined the engagement model and the processes needed to scale a Global Digital Marketing Platform across established and emerging markets

Westport, Connecticut, United States

Engagement Manager, Large Hedge Fund company based out of the US - Managed the Transformation program to build the IT strategy and the processes to help IT engage effectively with business in delivering value and increasing agility - Led the successful implementation of ITSM tool to help standardize the incident and problem management processes for the Business Unit

Bengaluru, Karnataka, India

Delivery Manager, Large Insurance company based out of the US- Service delivery of AMS for a portfolio of Underwriting and Claims applications with a peak team size of 40 and annual revenue of USD 2.5 M- Led the Process focus group to implement process improvement initiatives across the vertical- Guided a team of campus recruits in building an application that standardized the service delivery reporting for all the programs across the account.

Bengaluru, Karnataka, India

Project Manager, Leading Telecom Service provider in US- Successfully delivered multiple projects within the 10% variance for the Sales and Marketing programs using the Earned Value Management methodology

San Francisco Bay Area

Technical Lead, Large Investment Banking firm based out of the US- Led the Java track of the core team that initiated the engagement onsite and successfully implemented the onsite-offshore model which led to the growth of the account- Implemented the IDM solution to synchronize the meta directory with real-time integration between different data sources bringing down the Provisioning/De-Provisioning time from 3 days to 2 hours- Stabilized the Corporate Directory Web Services to increase the user base and adoption of these services within the organization

Bengaluru, Karnataka, India

Senior Software Engineer, Large Multinational conglomerate operating in sectors including healthcare, aviation, and finance- Achieved a 50% reduction in the run time of the top 4 long-running mainframe batch jobs by performing COBOL code analysis and SQL tuning- Led a SWAT team to deliver a time-critical project involving field expansion that impacted multiple programs.

Ms, Software Engineering

B.Sc, Mathematics