Michelle Weber Email & Phone Number

Fall River, Massachusetts, United States

• Responsible for finances and taxes for Blount Fine Foods ownership.• Provides business advisory and administrative support for charitable organizations supported by the company.

• Consults with small business and nonprofit organizations to improve their finance workflow, bookkeeping practices, and ability to use financial data to make better business decisions.• Primary software includes: QuickBooks Online, Bill.com, LastPass, and Salesforce.com CRM.• Develops new processes that support the needs of each individual organization, monitor data integrity, create and modify reports, train new users, and serve as primary troubleshooter for technology issues.

Providence, Rhode Island Area

• Restructured non-academic divisions of the school, including admissions, development, and finance. Implemented changes that are consistent with organizational culture and maximize strengths of existing staff.• Evaluated CRM capabilities of existing student information system and develop new recruitment process. Create consistent reports and metrics to improve enrollment forecasting.• Modified accounting procedures to improve customer experience, increase accuracy, and generate financial statements more quickly.• Provided the head of school and board of directors with several financial models, including cash flow projections and budget variance analysis.

Greater Boston Area

• Consulted with nonprofit organizations, private schools, and higher education admissions offices to improve their workflow, donor management systems, and communication processes, using Salesforce.com CRM software.• Developed new processes that support the needs of each individual organization, monitor data integrity, create and modify reports, train new users, and serve as primary troubleshooter for technology issues.

Phoenix, Arizona Area

• Initiated change to the foundation’s grants management database software, conducted requirements planning, evaluated options, and recommended the transition to Salesforce CRM.• Identified gaps in the grant application and review process. Created communication templates and developed automation to improve communication with potential grantees and speed processing.• Developed new workflows, manage permissions, monitor data integrity, create and modify reports, train new users, and troubleshoot technology issues.• Wrote content for The Lodestar Foundation’s website (lodestarfoundation.org). Restructured the site using Dreamweaver.• Supported The Lodestar Foundation’s implementation of Salesforce CRM as a virtual administrator.

Phoenix, Arizona Area

• Identified opportunities to leverage the implementation of Salesforce CRM for more efficient business processes, including personalized email outreach and automated workflows. Successfully advocated for a change to the university’s admissions software that resulted in improving the applicant’s experience.• Developed communication plan for MBA applicants. Wrote content for official admissions email communication, and managed distribution using Constant Contact. Transitioned email processes when MBA moved to Salesforce CRM.• Managed development and administration of student database for tracking admissions status, monitoring application materials, and processing enrollment intentions for more than 1500 applications annually.

Phoenix, Arizona Area

• Redesigned the MBA Admissions internal application review process to reduce duplication of efforts and increase the level of service provided to applicants. Continually looked for ways to make the processes more efficient and improve the information available to increase enrollment.• Updated processes for reporting statistics to ensure compliance with rules and increase consistency. Continually monitored data accuracy, resulting in a perfect audit of admissions data by KPMG.• Evaluated MBA applicants by analyzing academic credentials, work experience, leadership skills, and other admissions criteria. Made more than 500 admissions decisions annually.• Managed team of admissions representatives who processed more than 16,000 application documents each year. Monitored data entry and communications to ensure over 99% accuracy and high levels of customer service.

Washington D.C. Metro Area

• Coordinated the development of an aggressive five-year strategic plan to be supported by a $20 million capital campaign. Evaluated progress and reported results to the board.• Assisted the president with the development of annual conference theme. Identified key nonprofit sector trends for keynote addresses and breakout sessions. Coordinated logistics for all plenary sessions.• Conceived and created a web-based intranet site to facilitate internal communication among staff. Resulted in a 60% improvement in staff satisfaction with organizational communication.• Wrote all external communication for the president’s office. Redesigned internal editing process to reduce errors by 90%. List of publications available upon request.

Washington D.C. Metro Area

• Co-authored five research publications and two conference papers presenting new research. Supported affiliated faculty with summarizing their research for practitioners.• Developed statistical model to explain level of volunteer engagement and used to forecast number of hours an individual would volunteer; presented at a national research conference.• Presented data, research, and financial information to a wide range of audiences, from front-line employees to boards of directors. Created presentations using PowerPoint and Excel.• Managed content on the Nonprofit Pathfinder website, a site designed to link users to foundations, think tanks, nonprofit organizations, publications, academic centers studying philanthropy and other research on social issues.

Phoenix, Arizona Area

• Created organization’s first website and introduced email as a marketing and communications tool.• Redesigned the annual directory of volunteer opportunities and modified it for the Internet.• Implemented evaluation of programs based on benchmarks set by the Points of Light Foundation. • Assessed training and resource needs of partner agencies and tracked success of volunteer referrals.

Master Of Business Administration - Mba, Finance

Graduate Studies, Survey Methodology

Bachelor’S Degree, Nonprofit Management