Sunil Jamwal Email & Phone Number

Noida, Uttar Pradesh, India

Spearheaded the onboarding and training of Strategic and Enterprise accounts, ensuring seamless integration and adoption of solutions.- Developed and executed a strategic roadmap aligned with corporate objectives to achieve key performance targets.- Employed consultative upselling techniques to build robust relationships with executive-level decision-makers.- Delivered proactive support and efficient issue resolution, resulting in a 20% increase in customer satisfaction and retention.- Utilized advanced campaign optimization strategies to drive client renewals and mitigate churn risks, resulting in a 15% decrease in churn rate.- Conducted in-depth data analysis to evaluate client success metrics and identified potential fallouts, leading to a 10% increase in client success metrics.- Advocated for customer satisfaction and loyalty by fostering a customer-centric culture, resulting in a 25% increase in customer satisfaction scores.- Established and nurtured value-driven relationships with both internal teams and external stakeholders, ensuring alignment with organizational objectives.- Enhanced client retention and growth through strategic account management and value delivery, contributing to a 15% increase in client retention and growth.- Oversaw contract management and negotiations, ensuring compliance with all service-level agreements (SLAs).- Strict adherence to standard operating procedures (SOPs) and providing accurate, timely updates to management on progress and performance metrics.

Delhi, India

Developed new business opportunities with existing and new clients.Achieved 20% month-over-month and 10% year-over-year growth, maximizing market share.Crafted and executed business strategies with schools, educational institutions, and NGOs.Maintained strong stakeholder relationships to drive business objectives.Acted as the primary contact for all account and business partner queries.Improved sales, onboarding, and renewal processes.Conducted training and adapted to new technologies relevant to business operations.

New Delhi Area, India

*Studio operations- Ownership of studio and ensuring smooth day today running.*Business Development- Handling Outbound sales by building relations with architects, designers builders and corporates.*Handling Customers- Updating the knowledge of customers about products and on spot closures.*Customer Service- Building a loyal client base by handling customer escalations*Store operations and Management- Ensuring the retail policies and health, safety and security measures are being adhered to.*Visual merchandising and inventory management- Creating an overall visual appeal of the store and inventory management*Team handling-Handling the team of 5 people and ensuring to work smartly toward the achievement of targets.*Target-Planning, organizing and prospecting the pipeline for every week on every month basis.*Creating a positive outlook among the team and coordinating with other departments.*Maximizing profitability and meeting sales targets.

Client Relationship Management: Built and nurtured strong, long-term relationships with clients, serving as their primary point of contact.Client Needs Assessment: Thoroughly understood clients' business goals, needs, and challenges to provide tailored solutions.Opportunity Identification: Identified upselling and cross-selling opportunities to enhance client engagement and revenue.Client Satisfaction: Ensured high levels of client satisfaction with the products and services provided, addressing concerns proactively.Cross-Functional Collaboration: Collaborated with internal teams to align services with client objectives and deliver seamless solutions.Issue Resolution: Managed and resolved client issues efficiently, leveraging technical knowledge to find effective solutions.Data Analysis: Analyzed client data and performance metrics to identify trends and areas for improvement.Data-Driven Recommendations: Utilized data-driven insights to provide strategic recommendations to clients, optimizing their experience and outcomes.

New Delhi, Delhi, India

Leading and managing the sales team.Developing and implementing sales strategies.Monitoring and evaluating sales performance.Providing training and coaching to the sales team.Forecasting sales and revenue..Improving sales processes and data analysis.Ensuring compliance and ethics in sales practices.Driving achievement of sales targets and CSAT score.

Gurugram, Haryana, India

Collect, analyze, and interpret data related to administrative processes and procedures.Prepare reports and presentations to provide insights and recommendations forimprovement.Identify areas within the organization where administrative processes can be streamlinedor made more efficient.Develop and implement process improvement strategies and best practices.Assist in managing the administrative budget by tracking expenses, forecasting costs,and ensuring financial compliance.Maintain accurate records, documents, and databases related to administrativeprocesses and projects.Ensure that administrative practices adhere to legal and regulatory requirements,including data protection and privacy laws.Facilitate communication and collaboration between different departments to ensureseamless administrative support.

New Delhi, Delhi, India

*Checking in the VIP, VVIP guest travelling in Jet Airways.*Escorting our guest from lounge to the aircraft and doing same while de-boarding.*Managing VIP lounge and assuring that every customer should board their flights.*Taking suggestion from the customer and forwarding the same to the*customer service department for further improvement in services.*Managing the smooth operation on wireless phones with baggage team, check-in team, boarding Gate Staff and engineering department.*Assuring all possible comfort to our disable customer and ensuring the needed services are delivered.*Effective handling of expectant women, lady with infant or solo travelling child.*Boarding and de-boarding the flights.*Giving the best class service at the ground level.

Education record

B.Sc In Hotel Administration And Catering Technology, Service