Sunil Kumar Email & Phone Number

Meticulous IT Service Management professional with 14 years of experience in leading multi-location SLA based IT operations focusing on Support & Service Delivery, IT- Solutions & Applications Life Cycle Management establishing Operating Models.Professional Summary:*Experience in providing support for enterprise wide users and applications like Sharepoint, Salesforce, Apttus, Agile, Windchill, Ariba, SAP-EP, eSouricng & Quotewin along with multiple ITSM tools like Solve-IT, Remedy, Footprints, Service-Now & Spiceworks.*Strong Experience in IT Applications supporting in various domains like Contract Management, Strategic Sourcing, Enterprise Applications, Product Lifecycle Management, , Trade & Environment Compliance, ERP Support & Sports betting domain.*8 Years’ Experience in leading teams with excellent people management skills.*Develop and utilize internal reporting to manage 3rd party vendor performance and ensure internal / external SLA's are being met.*Responsible for Service Improvements handling Incident management, Request management, Problem management, Change management & Service Level Management areas.*Developed and maintained a robust Service Management team to ensure uninterrupted service provision to manage business expectations and review workload with stakeholders for prioritization and meet annual teams budget targets.*Experience in Asset Management - Handled Software License Compliance Management for entire EMEA & America’s region.*Customer-focused, highly organized & has ability to manage technical & functional aspects of support activities, communicate solution strategy and provide technical expertise, support and training to customers.*Good in communication, both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, Solutions team and engineering teams; adept at delivering presentations and demos.*ITIL V3 Certified.

Listed skills include P2P and Information Technology.