ZAFCO LLC is one of the worlds leading manufacturers/distributors of tyres which operates in over 87 countries across six continents. Brands includes Pirelli, Nitto, Zeetex, Roadstone, DoubleCoin, Otani, Trane, ZDEGREE (ZAFCO Automotive Services) & eCommerce portal www.myzdegree.comOverall P&L responsibility of UAE operations. Key responsibilities include achievement of revenue and profitability, staffing and development of overall product and service quality with functional support from Procurement, Supply Chain, Finance, Human Resources, Quality & Compliance, Internal Audit and IT.Responsible for managing ZDEGREE service operations all over UAE and retail sales including Ecommerce and Fleet accounts.

Auto Rent Car Service (ARCS) – Multi-Brand Car Service & Repair Network from the Suhail Bahwan Group Oman, the leader in the automotive industry renowned for delivering excellence in customer’s service.ARCS across a one-stop facility for Quick & Quality car services and repairs with highly skilled and trained professionals using the latest technology and advanced equipment. ARCS is the result of insights based on years of automotive experience coupled with in-depth research based on consumer expectations.Roles: Managing a team of 128 people with multiple workshop PMGR/Body & Paint. Profit Center Head – Responsible for operations, Business development, Network expansion etc.Responsible for budget, revenue and turnover of the organization including economical and efficient performance to achieve organizational goals, and operating budget. Monitoring costs to keep them at an optimum level. • Responsible for multiple service locations vehicle throughput, Customer Service Values, Employee Engagement, P&L.• Identifying performance targets and accountabilities for the functional units.• Direct execution of operational tasks like business development, recruiting, performance reviews, and budgeting.• Responsible for achieving the overall Operational Strategies and KPI of the department.• Continually evaluate performance of the team against established objectives; develop strategies and implement initiatives to achieve performance goals.• Develop workshop capacity plan, measurement systems and performance dashboards that will be used to objectively measure the quality and impact of our service offering. • Leading the development and implementation of a strategy for on-going service improvement and process re-design.• Actively involved in cross company collaboration for strategical development to benefit overall group businesses.

Authorized distributor for Mazda, Geely, Proton, Veedol, and Goodyear.Managed a team of 105 people with multiple workshop PMGR/Body & Paint, and PDI centre.Profit Centre Head – Responsible for operations, Business development, Network expansion etc.

Responsible for the delivery of budgeted After sales, P&L, net profits, growth, operational excellence and employee performance. Planning, organizing & controlling of retail service.• Manage the after sales operations covering Service , Parts, Workshop, PDI and Warranty.• Calenderise the annual budget and monitor performance on a monthly basis.• Operational responsibility for parts, including holding stocks and minimization of obsolete stock.• Work closely with workshop manager to manage workshop productivity, efficiency, and utilization of productive staff.• Manage debtors to ensure settlement within agreed time frame.• Monitor warranty claim to ensure their correct administration in line with the manufacturer guidelines.• Ensure customer complaints are managed quickly and effectively. • Act as the interface with various internal stakeholders such as finance, sales, sourcing, affiliates, risk, parts, and repairs • Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.• Play key role in employee performance reviews and IDP process• Participate in employee recruitment interviews• Resolves most complex business problems for those on the team• Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.• Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.• Established positive and professional working relationships with key customers.• Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels• Manage a team of direct reports and provide accurate and timely information to direct reports related to performance appraisals, career coaching and disciplinary action as required.

Responsible for the delivery of budgeted After sales, P&L, net profits, growth, operational excellence and employee performance. Planning, organizing & controlling of retail service.• Manage the after sales operations covering Service , Parts, Workshop, and Warranty.• Calenderise the annual budget and monitor performance on a monthly basis.• Operational responsibility for parts, including holding stocks and minimization of obsolete stock.• Work closely with workshop manager to manage workshop productivity, efficiency, and utilization of productive staff.• Manage debtors to ensure settlement within agreed time frame.• Monitor warranty claim to ensure their correct administration in line with the manufacturer guidelines.• Ensure customer complaints are managed quickly and effectively. • Act as the interface with various internal stakeholders such as finance, sales, sourcing, affiliates, risk, parts, and repairs • Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.• Play key role in employee performance reviews and IDP process• Participate in employee recruitment interviews• Resolves most complex business problems for those on the team• Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.• Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.• Established positive and professional working relationships with key customers.• Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels• Manage a team of direct reports and provide accurate and timely information to direct reports related to performance appraisals, career coaching and disciplinary action as required.

Responsible for the delivery of budgeted After sales, P&L, net profits, growth, operational excellence and employee performance.• Responsible for the planning, development and implementation of aggressive and innovative After sales and marketing policies/programs with a view to ensure adequate penetration.• Direction and administration of all business ,After sales and marketing operations and administrative functions to achieve outstanding results for all the division.• Staff appraisals and Training.• Responsible for implementing Toyota After Sales Dealer Operations Standards within the Branches ..• Responsible for maintaining optimum inventory levels.• Review pricing policies and labor rates.• Agreed staff incentive scheme.• Evolving market segmentation and penetration strategies to achieve targets.• Regularly reviews key performance indicators for service operations and addresses issues and opportunities.• Ensures the volume of work produced meets company standards and ensures customer satisfaction.• Be responsible for establishing work scope, pricing, and driving emergent work for major repair projects • Oversee transnational, Extra Work, and Job Cost Estimator proposals for assigned customers • Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to organization.

Forecasting Monthly / Annual Service targets and executive term in given time frame thereby enhancing existing client-age.Evaluating marketing budgets periodically including manpower Planning initiatives and ensure adherence to planned expenses.Developing marketing strategies to build consumer preference & drive volumes.Evolving market segmentation & penetration strategies to achieve targets.To develop profitable new business and identifying prospective institutional clients, generating business from the existing thereby achieve business targets. Conducting competitor's analysis by keeping abreast a market trends and competitors moves to achieve market share.To satisfy Customer need as per their demands.To manage complete work flow in Toyota Way..Establishing Systems & implementations as desired by the Toyota Management. .Manpower Recruitment & Training.

Head a team of qualified professional and technicians constantly working to achieve the target set by management Labour earnings, shop floor productivity, trouble shooting, warranty handling and customer satisfaction.  Liaison with the principals on technical issues, product feedback, manpower training and implementation of system devised by the principal and management.  Liaison with the government and non government organization to ensure smooth operation of workshop.

Responsible for overall trouble shooting, imparting training to technician, warranty handling and labour revenue while maintaining the customer satisfaction at all level.