Sunil Kumar Email & Phone Number

Dubai, AE

United Arab Emirates

ZAFCO LLC is one of the worlds leading manufacturers/distributors of tyres which operates in over 87 countries across six continents. Brands includes Pirelli, Nitto, Zeetex, Roadstone, DoubleCoin, Otani, Trane, ZDEGREE (ZAFCO Automotive Services) & eCommerce portal www.myzdegree.comOverall P&L responsibility of UAE operations. Key responsibilities include.

UAE

• Auto Rent Car Service (ARCS) – Multi-Brand Car Service & Repair Network from the Suhail Bahwan Group Oman, the leader in the automotive industry renowned for delivering excellence in customer’s service.ARCS across a.
• Responsible for multiple service locations vehicle throughput, Customer Service Values, Employee Engagement, P&L.
• Identifying performance targets and accountabilities for the functional units.
• Direct execution of operational tasks like business development, recruiting, performance reviews, and budgeting.
• Responsible for achieving the overall Operational Strategies and KPI of the department.
• Continually evaluate performance of the team against established objectives; develop strategies and implement initiatives to achieve performance goals.

Bahrain

Authorized distributor for Mazda, Geely, Proton, Veedol, and Goodyear.Managed a team of 105 people with multiple workshop PMGR/Body & Paint, and PDI centre.Profit Centre Head – Responsible for operations, Business development, Network expansion etc.

New Delhi Area, India

• Responsible for the delivery of budgeted After sales, P&L, net profits, growth, operational excellence and employee performance. Planning, organizing & controlling of retail service.
• Manage the after sales operations covering Service, Parts, Workshop, PDI and Warranty.
• Calenderise the annual budget and monitor performance on a monthly basis.
• Operational responsibility for parts, including holding stocks and minimization of obsolete stock.
• Work closely with workshop manager to manage workshop productivity, efficiency, and utilization of productive staff.
• Manage debtors to ensure settlement within agreed time frame.

United Arab Emirates

• Responsible for the delivery of budgeted After sales, P&L, net profits, growth, operational excellence and employee performance. Planning, organizing & controlling of retail service.
• Manage the after sales operations covering Service, Parts, Workshop, and Warranty.
• Calenderise the annual budget and monitor performance on a monthly basis.
• Operational responsibility for parts, including holding stocks and minimization of obsolete stock.
• Work closely with workshop manager to manage workshop productivity, efficiency, and utilization of productive staff.
• Manage debtors to ensure settlement within agreed time frame.

United Arab Emirates

• Responsible for the delivery of budgeted After sales, P&L, net profits, growth, operational excellence and employee performance.
• Responsible for the planning, development and implementation of aggressive and innovative After sales and marketing policies/programs with a view to ensure adequate penetration.
• Direction and administration of all business,After sales and marketing operations and administrative functions to achieve outstanding results for all the division.
• Staff appraisals and Training.
• Responsible for implementing Toyota After Sales Dealer Operations Standards within the Branches..
• Responsible for maintaining optimum inventory levels.

Oman

Forecasting Monthly / Annual Service targets and executive term in given time frame thereby enhancing existing client-age.Evaluating marketing budgets periodically including manpower Planning initiatives and ensure adherence to planned expenses.Developing marketing strategies to build consumer preference & drive volumes.Evolving market segmentation &.

India

Head a team of qualified professional and technicians constantly working to achieve the target set by management Labour earnings, shop floor productivity, trouble shooting, warranty handling and customer satisfaction.  Liaison with the principals on technical issues, product feedback, manpower training and implementation of system devised by the principal.

India

Responsible for overall trouble shooting, imparting training to technician, warranty handling and labour revenue while maintaining the customer satisfaction at all level.

Certified Service Manager, Customer Service Management

Activities and Societies:

Mba, Marketing, A+ First Class

* Diploma in Computer application from SYSCOM, Al-Ain, UAE. * Auto CAD from CAD CENTER INDIA PVT LTD, New Delhi.

Be, Automobile, 1St Class

Activities and Societies: Always participate in group discussio.I enjoy helping others