Sunil Kumar Email & Phone Number

Hisar, Hr, In

Hisar, Haryana, India

*Responsible for implementing processes and mechanisms to ensure that we deliver efficiently against our business goals. The incumbent lead last mile operations for the assigned region/business model and be the owner for customer metrics**Promote, execute, and evaluate operational plans and schemes. Support HR with hiring when needed. Help develop a company culture that promotes top performance and high morale. Manage budgeting, recording, planning, and auditing**Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information**Responsible for: Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations. Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you*

Hisar, Haryana, India

Role: Manager (Hub and Line Haul Operations)• Working across different spectrum of SCM Operations across the organization• Ensures end to end smooth running of logistics operations for the zone/area and functional area• Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.• Responsible for maintaining all the SLA’s & TAT’s.• Responsible for reduction in cost and increase in productivity for the region/ functional area• Handles the continuous improvement projects w.r.t., cost service and employee productivity• Maintenance of all the operational budgets• Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.• Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.• Heading the new initiatives like involving 3’ d party for the distribution of shipments wherever there are lesser number of packages• Impart behavioural & soft skills training to the team as and when required.• Monitoring security parameters across region and ensures no unlawful activity occurs• Maintain the SLA for each shipment to be received at customer premises within scheduled time.• Work with forecasting team to drive improvement of the base forecast• Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems• Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy• Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholder’s expectations and concerns

Hisar, Haryana, India

Key responsibilities:1) Monitoring and planning daily pickup operations across the city within defined SLA2) Onboarding and training new drivers/transporters to be used for FM transportation3) Handholding and monitoring team performance composed of operations manager, seller operations managers and executives4) Maintaining good rapport with sellers and be the first point of contact for resolution around seller pickup issues5) Understanding city level pickup operations and implement new processes around pickup to optimize overall FM cost6) To work closely with Hub & WH team to settle any disputes arising due to stock mismatches during pickups7) Ensuring payments and debits are raised on timely basis to driver partners and ensuring motivation and harmony among driver partners.

Hisar, Haryana, India

Framework and defined ways of working. Responsible for the continuous optimization of efficient support, covering all needed services for all type of logistics units.- Assets and Shipments Reco: Maintained controls on all materials and reconciliation of the all assets and shipments.- Team Productivity: Maintained better productivity for each and every employee.-Training & Development: Provided technical support and training to all staff.- Process Adherence : Maintained and updated running purchase orders and verified contents on a regular basis for RVP to avoid unnecessary losses also reported all shipment shortages and damages to management under TAT.- Safety: Upheld all safety regulations in freight loading and unloading as well as employees safety inside the HUB and field.- Cash handling: Handling of whole cash( upto 70 lac - 1 Cr. ) without any discrepancy and same day or next day deposition.- C2C Segment : Worked-hard to provide business to the company in new segment C2C and increased transactions.- Daily performance: Always tried to achieve above the company’s target and did along with my Team.

Gurugram, Haryana, India

Operations

Hisar, Haryana, India

Library Automation, Classification, cataloging, Stock inventory, Basic Information Science application implementation

Hisar, Haryana, India

Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Arts - Ba, Art/Art Studies, General

Diploma Of Education, Library And Information Science