Sunil Kumar Email & Phone Number

Jim Corbett National Park

Dubai, United Arab Emirates

My roll was there to supervising daily front desk activities according to the established guidelines.Prioritize and delegate daily work responsibilities to front desk staff.Train and guide front desk staffs to provide quality customer services.Manage staffing schedules, shift changes, payrolls, and labor costs.Resolve guest issues and inquiries to ensure guest satisfaction.Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.Develop and implement strategies for bell desk, front office and parking.Ensure that facility is maintained clean, neat, safe and secure.Ensure that employees are properly groomed and dressed.Identify process improvement to achieve financial and service goals.Plan shift schedule and duties based on business forecast.Supervise the billing and cash processes to ensure compliance with company standards.Provide feedback to the team members on their performances and improvements.Assist in preparing yearly operating budgets, capital expenditure and manpower budgets.Monitor and control expenses within the allotted budget.

Dubai, United Arab Emirates

Greets, registers, and assigns rooms to guests.Issues room key to guest.Responsible for proper key control and other security measures.Answers telephone in absence of telephone operator.Transmits and receives telephone messages and sets up guests’ wake-up calls.Date stamps, sorts, and racks incoming mail and messages.Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Posts charges such as room, food, liquor, or telephone, to guest folio.Makes restaurant, transportation, or entertainment reservations for guestsDeposits guests’ valuables in hotel safe or safe deposit box.Checks out guests and inquires about their stay.Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.Actively builds awareness of the Brand to guests.Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.Confers and cooperates with other departments as needed to ensure coordination of activities.Works toward a 90% walk-in conversion rate goal.Ensures Inn compliance of all company policies and procedures.Adheres to all safety procedures and informs management of any unsafe conditions.Attends meetings and training as requested.

New Delhi Area, India

Bachelor'S Degree, Hospitality Administration/Management

Diploma In Information Technology, Information Technology, 1St

Activities and Societies: 2nd position in 5000 Meter race in Inter poly games.