Sunil Kumar Email & Phone Number

New Delhi Area, India

New Delhi Area, India

Bangalore

Total Experience in IT : - 09 Years 01 Month* Preferred Location : - Delhi /BangaloreInstrumental in handling ASP Management (Authorize service partner and FMS support by ASP).Facilitate generation of revenue in terms of AMC/WARRANTY EXTENSION and upgrade HCL products.Foster FMS Support like our client Kingfisher and Windshield.Proactively, provide technical training to the Engineer and Initiate and structure generation of new business.Streamline all the activities in the HCL Service centre.Hold multifaceted responsibilities like Call monitoring, Part management on daily basis, and conduct ASP audit on weekly basis.Channel Revenue Generate and BR collection.Steer the process of report management and formulate ASP claim on monthly basis.Successfully, conduct GCS partner visit on a weekly basis.Accomplished escalations of Toshiba/HCL desktop and Laptops.• Streamlined all the activities related to the HCL Partner and service centre.

1. Creating and developing a service organization prepared to handle required business growth2. FMS Support handling and managing our team3. Giving support to PC, Laptop, Tablet, Projector & Server products also4.Trained and develop strong team5.Facilitate generation of revenue in terms of AMC/WARRANTY EXTENSION and upgrade6.Successfully, conduct partner visit on a weekly basis7. Revenue Generate and BR collection8.Hold multifaceted responsibilities like Call monitoring, Part management on daily basis9.Handling our Large Service Team and managing also our Clients

Facilitated management of corporate Client Microsoft, Oracle, ILFS, UNICEF, Avaya, SIFY, HCL technology, Star TV, and Discovery.Played a pivotal role as a product specialist for Toshiba and HCL Laptops.Accomplished escalations of Toshiba/HCL desktop and Laptops.Streamlined all the activities related to the HCL Partner and service centre.

Provided technical assistance to Toshiba and HCL Laptop and Desktop.Dealt with key clients like HCL Tech., Oracle, Microsoft, Sify, and Avaya Global HCL Comnet.Fostered assistance by Desktop/Laptop calls and escalation all over Delhi, NCR.

Steered the process of trouble shooting Microsoft Operating System, Hardware and Networking problems.Channeled configuration of mails using Microsoft Outlook, Outlook Express and also, troubleshoot.Facilitated Local Area Networking of the systems and related troubleshooting.Streamlined troubleshooting and maintenance of Desktop PCs, Printers, Scanners and all the IT-Hardware and Network equipments installed at the customer site.Fostered all Notebooks issues, installations and provided training to all other engineers on notebooks.Instrumental in handling customers issue regarding pc and notebooks and provided solutions.

Master Of Science, Information Technology

Diploma, Hardware And Networking