Experienced and results-driven professional with 23 years in Infrastructure Technology & Management Services. Expertise in Agile methodologies, SRE, and cloud solutions, driving significant cost savings and operational efficiencies. Proven track record in leading global teams and managing large-scale IT infrastructure projects. Skilled in automation and process improvement, utilizing tools like Ansible and AIOps to enhance service delivery. Strong focus on client relationship management, consistently achieving high Net Promoter Scores (NPS) and client satisfaction ratings. Proficient in project management with PMP and ITIL certifications, ensuring adherence to SLAs and KPIs. Completed the prestigious Chief Technology Officer (CTO) Program from IIT Delhi, enhancing technical and leadership capabilities. Key strengths include Agile Methodologies, Cloud Solutions (IBM Cloud, Azure, On-prem), and Incident, Problem, and Change Management (IPC). Recognized for crafting innovative solutions and expanding service offerings, resulting in revenue growth and enhanced service portfolio. Effective communicator and leader, adept at fostering collaboration and operational excellence across global teams. Educational background includes an MBA in Business Analytics and a Bachelor of Science degree. Holds multiple industry certifications including AWS Cloud Practitioner, Microsoft Azure Fundamentals, and Cisco CCNA. Committed to continuous learning and staying abreast of industry trends to drive strategic initiatives and business success.