• Execution, Defect reporting, Interaction with Development Team for resolving defects.• Delivery of the summary results and other collateral to designated client web portals.• Responsible for providing support over Live Chats and Tickets for server performance related queries.• Work with teams during system/application outages and execute tasks accordingly to minimize impact.• Ensure quick resolution on the issues escalated by the customers.• Resolving real-time production issues to reduce ticket backlog and to turnaround them quickly to make the customer delight.• Work on the priority orders, time critical activities and provide resolution within the defined SLA.• Work on issues identification and provide root cause analysis to development teams.• Closely work with development and testing team to quickly fix the issues in production environment.• Analyze problems and escalate to appropriate levels and prepare technical documents for new projects.• Actively involved in resolving various issues comes under production environment.• Part of a team providing 24/7 support to Production Environment• Provide knowledge sharing with other team members in the various line of business.• Consistently receive appreciation from Client/Manager for outstanding performance.• Innovative, Dedicated and enthusiastic hard working professional.