David Dickinson Email & Phone Number

Charlotte, NC, US

San Francisco, California, US

I successfully supported and modernized an event management and monitoring system, consisting largely of IBM Netcool products as well as numerous custom integrations and point solutions, transitioning to a more sustainable and streamlined solution utilizing AIOps and including simplified and automated vulnerability management and remediation, adoption of.

Mckinney, Texas, US

I drove the standard within a small "boutique" consulting organization, focused on Service Assurance/Service Management solutions, to insure quality, customer satisfaction, repeatability and consistency for an IBM ITSM and IBM Security business partner.I developed procedures and custom developed tools geared towards reducing cost and time in implementation.

Detroit, MI, US

Consultant April 2012 to April 2013I provided development and production engineering support of a large enterprise management solution for a fortune 500 international banking and financial services organization, comprising multiple products from the IBM Netcool Suite (including OMNIbus, Impact, TBSM, et. al). I brought multiple projects to fruition through.

I was a key technical resource, as well as member of the leadership team, for a small Service Assurance and Operations Management consulting organization. I filled the internal role of Chief Technology Office, providing direction and strategy as to service and solution direction for customers, and defining internal strategy for our business tools and.

I owned and operated an independent consultancy providing technology solutions to various clients, specializing in the area of enterprise and operations management. I specialized in standards-based operations management strategies, best-practice software implementation and integration, custom development and operational assessments.Key customer successes.

Brooklyn, New York, US

I was instrumental in implementation and ongoing support of a network management solution and tools automation for a 90,000+ employee company, supporting three Network Operations Centers (NOCs) worldwide. The software I supported principally comprised Cisco Infocenter, Netcool/Impact, HP OpenView Network Node Manager, HP OpenView Operations and.

DK

I designed, implemented and supported a managed services network and systems management infrastructure comprised of a geographically dispersed and redundant Netcool/Omnibus implementation, including Netcool Reporter, HP OpenView Network Node Manager, NetIQ AppManager, Microsoft Operations Manager and CiscoWorks for a 24x7 “follow-the sun” operations center.

Malmö, Skåne, SE

I designed, implemented and supported the technology and processes for an enterprise wide network, systems and problem management solution supporting a 12,000 employee healthcare organization including 4 corporate offices and over 650 remote sites. I started with a "green field" environment, with a charter to determine the best software solution, develop.

I designed and implemented a service provider class operations management system including fault, configuration and systems management, DNS and IP management and various supporting systems and integration facilities. I provided hands-on implementation and development while managing a team of several employees and contractors, resulting in a distributed and.

Espoo, Southern Finland, FI

US

I was a member of an internationally respected technology services organization and personally successful in delivering technical architecture and technology solutions to customers nationwide, while mentoring junior consultants and providing training to both customers and fellow consultants. The quality and respect I engendered within the consulting.

Austin, Texas, US

Colorado Springs, CO, US