Supriya Bhat Email & Phone Number

Bengaluru, Ka, In

India

- Overseeing Mid market accounts ( EMEA +APAC), managing a portfolio of 2,126 clients with a book of business valued at $22M. - Achieved over 90% revenue retention and driver 130% growth through strategtic expansions. - Directed renewal and expansion for key customers, successfully managing deals ranging from $10K to $250K in ARR. - monitored critical engagement metrics such as cloud adoption, platform usage and customer health to implement proactive customer success initiatives. - led kickoff calls and CBR ( bi annual and quarterly sessions to evaluate account health, address challenges and align solutions with involving business objectives.

Bangalore

- Lead a team of 9 CAs, providing guidance, training, and motivation to achieve sales targets. - Foster strong relations with Key clients and partners, negotiating contracts and ensuring customer satisfaction ( Operated at an average deal size of $50K) -Driving growth with the help of QBRs- Reducing churn within self serve by analyzing customer data and developing strategies to improve customer retention. - Result includes exceeding the target by 130% - Sum of Revenue generated in the timeframe was $2.9M.Projects Taken:- Facilitated seamless client onboarding processes, ensuring smooth transition and satisfaction. - Directed recruitment efforts, sourcing top talent and fostering team growth. - Developed comprehensive onboarding manuals, providing clear guidelines for new hires. - Conceptualised and executed target marketing campaigns, driving engagement and conversion.

Bengaluru, Karnataka, India

-Primary POC and advocate for our Existing Customer base (Self Serve - 11K) - Handled $25K -$50K ARR clients, grew, nurturer and handled any incoming requests from them. Collaborated with internal teams to Strwamline process and improve customer experience. Projects Taken - * Provided personalized mentorship and guidance to team members, fostering professional development and growth. * Resolved conflicts and disputes promptly and effectively, maintaining positive working relationships. * Managed dunning procedures to enhance collections and mitigate delinquencies.

Bengaluru, Karnataka, India

- Managed the team of 14. - ISV did off shoring to New Relic. Hence, the work portfolio is already up to date.

Bengaluru, Karnataka, India

- Provided technical consulting and troubleshooting (TEC) for On-Prem (datacenter) storage, SAN Networking and VMware/OS products.- Worked closely with Enterprise customers, mainly from the APAC geo ( Australia, NZ and SEA ) - Provided enterprise post-sales technical software and H/W break-fix support for On Prem Storage Arrays, FC SAN switches, and Backup storages.- collaborated with the sales and account management teams to drive Contract Renewals and Up-Selling for the enterprise customers.During my tenure, I was awarded:-- HPE Platinum Award 2019 Winners. - Honoured with “Leading the way” award in 2019 by APAC Tower Head- Award of Excellence for outstanding performance and contributions to the organization (HPE).- Awarded by GEO Manger for Customer Appreciation/Satisfaction over multiple Quarters. - Top performer for FY 2020- Award for contribution to Employee Resource Group FY18 and FY19 from VP and Leadership Team.