Supriya Bhat Email and Phone Number
Supriya Bhat is a Manager, Renewals and Retentions at New Relic. Colleagues describe her as "I am delighted to provide my wholehearted recommendation for Supriya, an exceptional professional with an unmatched passion for customer satisfaction. As a technical Storage Consultant, Supriya demonstrated a level of dedication and skill in customer handling that truly set her apart. From the moment she joined as a campus hire, Supriya hit the ground running. Her remarkable ability to build strong and genuine rapport with customers was evident in every interaction. She possessed an uncanny knack for understanding not only the technical aspects but also the unique needs and concerns of each customer. Supriya's commitment to resolving customer issues was unparalleled. Her passion for ensuring customer satisfaction translated into consistently high Customer Satisfaction Scores, a testament to her unwavering dedication to delivering excellence. In fact, her reputation was such that customers often specifically asked for her by name. Beyond her exceptional customer handling skills, Supriya's contributions to our team were truly outstanding. Her 'can-do' attitude and willingness to assist her colleagues made her an invaluable team player. Even during challenging availability crunches, Supriya remained flexible and always ready to lend a helping hand. Her involvement in various corporate programs and the Employee Resource Group highlighted her well-rounded approach to professional growth and community engagement. Moreover, her creative spirit and passion for the arts added a unique dimension to our team dynamic. In summary, Supriya is a shining example of a professional who excels in fostering exceptional customer relationships. Her dedication, empathy, and ability to deliver exceptional results make her an asset to any organization. It is with the utmost confidence that I recommend Supriya for any endeavor she chooses to pursue. Her impact will undoubtedly be profound and positive." and "Supriya is one of the most hardworking person one can have in a team. Her customer handling and management skills are the key highlights. A quick learner and having a customer centric mindset , who always strives for an extra mile in terms of customer success. "
New Relic
View- Website:
- newrelic.com
- Employees:
- 2947
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Manager, Renewals And RetentionsNew RelicBengaluru, Ka, In -
Manager, Inside Sales And SuccessNew Relic Apr 2024 - PresentIndia- Overseeing Mid market accounts ( EMEA +APAC), managing a portfolio of 2,126 clients with a book of business valued at $22M. - Achieved over 90% revenue retention and driver 130% growth through strategtic expansions. - Directed renewal and expansion for key customers, successfully managing deals ranging from $10K to $250K in ARR. - monitored critical engagement metrics such as cloud adoption, platform usage and customer health to implement proactive customer success initiatives. - led kickoff calls and CBR ( bi annual and quarterly sessions to evaluate account health, address challenges and align solutions with involving business objectives. -
Team Lead, Customer SuccessNew Relic, Inc. Sep 2022 - Apr 2024Bangalore- Lead a team of 9 CAs, providing guidance, training, and motivation to achieve sales targets. - Foster strong relations with Key clients and partners, negotiating contracts and ensuring customer satisfaction ( Operated at an average deal size of $50K) -Driving growth with the help of QBRs- Reducing churn within self serve by analyzing customer data and developing strategies to improve customer retention. - Result includes exceeding the target by 130% - Sum of Revenue generated in the timeframe was $2.9M.Projects Taken:- Facilitated seamless client onboarding processes, ensuring smooth transition and satisfaction. - Directed recruitment efforts, sourcing top talent and fostering team growth. - Developed comprehensive onboarding manuals, providing clear guidelines for new hires. - Conceptualised and executed target marketing campaigns, driving engagement and conversion. -
Customer AdvocateNew Relic, Inc. Jul 2021 - Sep 2022Bengaluru, Karnataka, India-Primary POC and advocate for our Existing Customer base (Self Serve - 11K) - Handled $25K -$50K ARR clients, grew, nurturer and handled any incoming requests from them. Collaborated with internal teams to Strwamline process and improve customer experience. Projects Taken - * Provided personalized mentorship and guidance to team members, fostering professional development and growth. * Resolved conflicts and disputes promptly and effectively, maintaining positive working relationships. * Managed dunning procedures to enhance collections and mitigate delinquencies. -
Team Manager At IsvIndia Seed Ventures Jul 2021 - Apr 2024Bengaluru, Karnataka, India- Managed the team of 14. - ISV did off shoring to New Relic. Hence, the work portfolio is already up to date. -
Technical Solution ConsultantHewlett Packard Enterprise Aug 2018 - Jul 2021Bengaluru, Karnataka, India- Provided technical consulting and troubleshooting (TEC) for On-Prem (datacenter) storage, SAN Networking and VMware/OS products.- Worked closely with Enterprise customers, mainly from the APAC geo ( Australia, NZ and SEA ) - Provided enterprise post-sales technical software and H/W break-fix support for On Prem Storage Arrays, FC SAN switches, and Backup storages.- collaborated with the sales and account management teams to drive Contract Renewals and Up-Selling for the enterprise customers.During my tenure, I was awarded:-- HPE Platinum Award 2019 Winners. - Honoured with “Leading the way” award in 2019 by APAC Tower Head- Award of Excellence for outstanding performance and contributions to the organization (HPE).- Awarded by GEO Manger for Customer Appreciation/Satisfaction over multiple Quarters. - Top performer for FY 2020- Award for contribution to Employee Resource Group FY18 and FY19 from VP and Leadership Team.
Supriya Bhat Education Details
Frequently Asked Questions about Supriya Bhat
What company does Supriya Bhat work for?
Supriya Bhat works for New Relic
What is Supriya Bhat's role at the current company?
Supriya Bhat's current role is Manager, Renewals and Retentions.
What schools did Supriya Bhat attend?
Supriya Bhat attended Chandigarh University.
Who are Supriya Bhat's colleagues?
Supriya Bhat's colleagues are Michelle Casanova, Mahesh Kumar Raju, Jeanette Shurtz, Swapnil Dey, Venkata Vamsi Krishna Thota, Shekh Aslam, Simone Wren.
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