Supriya Jain Email & Phone Number

Singapore

Singapore

Singapore

Driving strategic growth and transformation initiatives for the retail channels (self serve digital and manned counters)Responsibilities include - P&L management, project management, product development, product marketing, go to market strategy & execution, competitor analysis, revenue initiatives, account management, customer adoption and retention and close liaison with technical and sales team to increase customer adoption.Key Activities:- Project managed launch of new generation SAM Kiosks island-wide- Planned and executed go-to-market strategy for new SAM Kiosks- Handle external partnerships as well as develop new mode of payment on SAM Kiosks- Enhance UI/UX and enhance customer experience journey - Conduct market and competitor analysis to formulate strategy roadmaps- Support omni-channel initiatives of product development - delivered first in the industry - automated Registered Article box for the smart post offices- Key member to conceptualize and deliver smart Post Offices in Singapore- Business owner (P&L) for SingPost Flagship retail channel

Gurgaon, India

Conducted high quality evidence and data based analysis to formulate actionable recommendations for the client's critical business problems1. Developed five year business transformation strategy for a leading media (publishing) house in Nigeria, Africa – recommended key regional business initiatives and prioritized organization wide transformation initiatives to reflect savings of USD 2.2 million in 2 years2. Developed executable business plan for a non banking financial services firm looking to apply for a new banking license – developed future strategy for customers and product, and identified key supporting processes to reach a revenue of INR 700 crore in 5 years3. Assessed customer experience strategy for India’s largest telecom & media company – assessed maturity of the customer service platforms (bill & pay) and resolved gaps to launch product services for more than 1 million subscribers4. Developed Growth Strategy for a regional telecom player – assessed various growth options for the client based on opportunity size, investment requirement, strategic fit and industry benchmarks; developed financial models to predict revenue & cost5. Assessed Market and Prepared Investor Pitch Book for an Indian player looking to enter a new business - Recommended a Go/No Go market entry analysis to the client based on market sizing, competition, ease of entry, sourcing feasibility & demand

Chennai Area, India

Manged projects and provided implementation support for the projects aimed at improving the customer service experience around billing & payments for credit card1. Developed a digital strategy to promote paperless adoption for a US card association2. Independently managed short term projects in collaboration with delivery team to improve the customer experience - managed the entire project life cycle from requirement gathering to project implementation.3. Initiated identification of Buz- IT opportunities based on industry dynamics

Gurgaon, India

Assisted in business unit expansion and development of a product that enabled financial institutions to identify investment opportunities and targets in the “Distressed Asset” space1. Researched and analyzed opportunities in the distressed asset space, M&A, and PE2. Instrumental in setting up setting up processes, systems and team expansion3. Led the product development that had no prior benchmark in the market4. Managed entire project aimed at launching a new platform product5. Responsible for client relationships, mentoring new hires and team trainings

Post Graduate Programme In Management, Finance & Strategy

Activities and Societies: Assessed the impact of New M&A Takeover Code on Indian equity market under an imminent finance faculty Among Top.

Bachelor Of Arts (B.A.), Economics

Activities and Societies: International Mock UN Conference 2005-06