Roles and Responsibilities:Worked as a Consultant for Enterprise Application Services (EAS) at SAP SE, specializing in Customer Relationship Management (CRM).Proficient in both automation and manual testing:• Utilized CBTA and Worksoft Certify tools to create, update, and correct test scripts.• Managed automation scripts, test scripts, and test plans, ensuring accuracy and efficiency.Conducted thorough testing and quality assurance:• Ensured software applications met all functional requirements and were free of defects.• Executed comprehensive test cases and scenarios to identify issues and ensure seamless performance.Collaborated with cross-functional teams:• Worked closely with developers, business analysts, and other stakeholders to understand requirements and resolve issues.• Contributed to team discussions and provided insights to improve processes and methodologies.Supported the testing lifecycle:• Participated in test planning, execution, and reporting phases.• Provided detailed documentation of test cases, test results, and defect reports.Worked on CRM system enhancements:• Assisted in the identification of opportunities for improving system functionality and performance.• Provided support for application upgrades, ensuring smooth transitions and minimal disruptions.Provided training and support:• Trained junior team members on testing tools and best practices.• Offered support and guidance to team members to help them achieve their testing goals.Recent successes:• Contributed to the successful delivery of multiple projects within tight deadlines.• Recognized for meticulous attention to detail and commitment to quality.Key Takeaways:• Attention to Detail• Proficiency in Automation and Manual Testing• Collaboration and Teamwork• Effective Communication• Problem-Solving Skills• Commitment to Quality and Excellence• Proactive and Responsive